Fire Safety

COVID-19 Update – Continuing to protect you and your home

Ensuring the safety of our loved ones, especially our friends and family, is always a top priority, but even more so at unprecedented times like now where we are facing a COVID-19 global pandemic.

Here at FireAngel we’re working hard to ensure you can alleviate some of that worry, by ensuring you can still protect your home against fire and carbon monoxide dangers.

Our staff members are following guidance from Public Health England (PHE) and the UK Government whilst maintaining the service and delivery of these critical safety products, and we will continue to do so unless it’s absolutely necessary not to.

The below topics should answer any questions you may have during this time:

Homeowners buying a Smoke, Heat or Carbon Monoxide Alarm:

Fire safety falls within the Government’s essential business listings which means we will continue to supply our customers with alarms if they remain operational. Many of our retail customers are still operating a click and collect or delivery service through their online platforms – for your safety we’d recommend you do not visit retail stores in person unless absolutely necessary. If you do need guidance on which alarms to install please contact our Technical Services team on the details below.

The below lists some retailers who are still offering limited services (this will be updated regularly to ensure accuracy):

You can also buy through Google or via our online store here.

Contacting our Customer Services Team:

Our team are committed to providing the high levels of customer service you have come to expect from FireAngel – even if this is from the comfort of their dining tables for some!

They will be happy to support Mon – Fri, 8:30am – 5:30pm on 0330 094 5830 or through our online contact form found here.

If you need general troubleshooting support we have various self-help guides on our website as well as videos to support customers with assisted living products, found here.

Protecting vulnerable family members or neighbours: 

Many of us have elderly or vulnerable family members or neighbours who are currently in total isolation and may have been for some weeks. It’s important that this group are still protected against fire and carbon monoxide dangers.

Having working smoke alarms in the home is key, and with a simple test you can check the functionality. Using a sweeping brush or mop handle press the large test button on the alarm and wait for the audible beep to show it’s operational. We recommend this is completed weekly. If the alarm isn’t functioning a replacement can be purchased using the links above.

For those who are less able, carers who enter the property may be able to complete this test for them.

Carbon Monoxide awareness – preparing to work from home & protect the vulnerable:

Many employees have now found themselves working from home – so it’s important we stay aware of the dangers of carbon monoxide poisoning and the effects it can have on our body.

Carbon monoxide (CO) is an extremely dangerous colourless, odourless and tasteless gas emitted when fuel is burned inefficiently. Common sources include boilers, gas fires and cookers, as well as many more. The symptoms of carbon monoxide poisoning are very similar to a cold, hangover and Coronavirus (COVID-19).

The only way to detect carbon monoxide is by using a carbon monoxide alarm which will give a loud audible alarm if it’s detected. You can purchase an alarm using the links above and even have it delivered directly to an elderly relative or neighbour in isolation so they’re also protected.

FireAngel support the national carbon monoxide awareness campaign – Project SHOUT who have a wealth of further information on their website here.

Please note: The symptoms of CO poisoning are similar to a cold, hangover and the symptoms of the Coronavirus COVID-19. However if you do experience any of the symptoms for the Coronavirus as advised on the NHS website you must follow their guidance on treatment.

Home-schooling Support:

If you’re building learning schedules for the weeks to come, why not dedicate an hour to teaching your children about Fire Safety?

Our blog found below has activities for children of all ages, with videos and links to supporting resources to help educate & engage.

UK Fire & Rescue Services – fire safety home visits & replacements:

We are aware that many Fire & Rescue Services across the UK have temporarily halted their home visit service, however for accurate information please contact your local service independently.

Please contact our Technical Service team (0330 094 5830, Mon – Fri, 8:30am – 5:30pm) if you require product support or 999 for a fire emergency.

Professionals & Tradesmen – finding a local alarm supply or discussing upcoming specification projects:

Our regional team of Fire and CO safety experts are on hand to discuss any queries you may have – as you will understand, they will not be able to meet face to face but they’d be more than happy to arrange a call to suit you to discuss any queries you may have.

For those within the Trade sector, you can find your local Specification Manager here.

If you’re looking for guidance on the latest standards & regulations, including BS 5839, you can find our knowledge bank on our website.

FireAngel Position

FireAngel are continuing to monitor Public Health England and UK Government advice closely and will implement any measures required to ensure their employees’ and customers’ safety at all times. As guidance develops over the weeks to come we will keep this blog post updated to ensure it provides you with the latest information in order to keep you and your families safe.

The FireAngel Team would like to take the opportunity to thank the amazing NHS & Healthcare Members, NHS Volunteers & those in our communities, the Scientists working to develop a vaccine and the millions who are working tirelessly to deliver vital goods and services during this uncertain time.

A very special mention to our UK Fire and Rescue Service who are going above and beyond to support the nation, with many now also supporting the Ambulance Service and wider NHS through this critical time.

For general guidance on the COVID-19 pandemic please visit: