FireAngel FAQ's

Read More About the Most Common Questions We Get Asked About Our Products and Fire Safety

If the danger is smoke related the devices will be sounding the alarm in a three beep pattern – ‘beep beep beep’, with the red LED also flashing three times. If the danger is Carbon Monoxide related the devices will be sounding the alarm in a four beep pattern – ‘beep beep beep beep’ with the red LED also flashing four times.

 

The two apps are just built for different purposes – as a homeowner you require the FireAngel Connected App found here.

The other app is designed for organisations who want to offer monitoring services to their stakeholders and therefore does not have the features found in the homeowner app.

Guidance for where to install your smoke, heat and CO alarms can be found below:

Why is my FireAngel smoke alarm beeping?

Where your alarm is installed can trigger nuisance alarms if not correctly placed, for example too close to doors or windows.

Why is my FireAngel smoke alarm beeping?

For more guidance as to where to install your smoke, heat or CO alarm please refer to your alarm’s manual or contact our friendly Customer Support team.

Follow the below steps to reset your password for the Connected app

  • Open app
  • Tap ‘forgot password’
  • Type in your username (please note, this is not your email address)
  • You will then be sent an email, open this email using the same device that the app is installed on
  • This will open a web page where you will be able to reset your password
  • Type in your new password
  • Tap ‘reset password’
  • Tap the link to take you back to the app
  • Log in using your username and new password

The multi-functional LCD display found with our FA3322X4 CO alarm, changes colour to indicate various warnings and instructions to homeowners for clear safety advice.

From October 1st 2022, the law is changing surrounding carbon monoxide alarms in rented properties – for both the private and social sectors.

As a private or social landlord, you will need to ensure you have a working carbon monoxide alarm 1-3 metres away from any fuel burning appliances in a property (excluding gas cookers) and that any faults or repairs are carried out on the alarm in a timely manner. For more information, read this blog.

From October 1st 2022, the law is changing surrounding carbon monoxide alarms in rented properties – for both the private and social sectors.

Your landlord will need to ensure as a tenant you have a working carbon monoxide alarm 1-3 metres away from any fuel burning appliances in a room (excluding gas cookers) and that any faults or repairs are carried out on the alarm in a timely manner. For more information, read this blog.

Looking for a FireAngel ST-623E smoke alarm replacement?

Replace any end of life alarms with our new FA6611-R smoke alarm with escape light, perfect for landings and lighting your escape route.

Looking for a FireAngel ST-620 smoke alarm replacement?

Replace your end of life ST-620 alarm with a FireAngel FA6615-R Optical Smoke Alarm with 5 year replaceable batteries or FireAngel FA6620-R Optical Smoke Alarm with 10 year sealed for life battery, without requiring a new base plate or leaving unsightly holes in your ceiling.

When fixing your alarm to the baseplate, it’s important to turn it as far as possible to ensure it is engaged and secure. If the ‘lugs’ at the rear of the alarm can be seen, then the alarm will be secure and can be installed. However, if you’re unable to turn the baseplate enough for these to be seen then we can offer an alternative baseplate.

Baseplate not secure

Baseplate secure and engaged