FAQ's

Yes, all Wi-Safe2 devices are compatible with each other.

 

You can add new devices to an existing network at any time in the future.

 

Click here to view the FireAngel Pro Connected range.

This may indicate that the control unit has not been successfully activated, see section ‘Activating the Alarm Control Unit’. If the unit still fails to activate please contact Technical Support via email: technicalsupport@sonasafety.com or by calling: 0800 171 2009.

This indicates an internal fatal radio failure. Please contact Technical Support on 0800 171 2009 or technicalsupport@sonasafety.com.

This indicates a low battery or end of life condition and the control unit should be replaced as soon as possible and certainly within 30 days.

This indicates that the control unit has not been successfully activated, see section ‘Activating the Alarm Control Unit’.

You need to disengage the locking pins. Refer to the ‘Making the Alarm Control Unit Tamper proof’ section.

The sensor has developed a fault and should be replaced immediately. Please contact Technical Support on: 0800 171 2009 or technicalsupport@sonasafety.com.

This indicates that the ‘Reorganisation Mode’ has been unsuccessful. To exit ‘Reorganisation Mode’ hold the ‘Locate’ button for 5 seconds, wait a couple of minutes and then press and hold the ‘Locate’ button for 5 seconds to start ‘Reorganisation Mode’ again.

This indicates a fire is developing. Evacuate the premises and call the fire brigade. If you cannot leave the building, call the fire brigade and close all the doors.

This is the carbon monoxide alarm. A leak has been detected. Keep calm and open the doors and windows to ventilate the property. Stop using all fuel-burning appliances and ensure, if possible, that they are turned off. Evacuate the property leaving the doors and windows open. Ring your gas or another fuel supplier on their emergency number.

An alarm on the network has developed a fault. Please refer to the ‘Fault Detection’ section of the manual.

This indicates that one of the alarms has previously been activated. Please refer to the ‘Locate’ section of this manual.

The Alarm Control Unit is not part of a network. Please refer to the ‘Wireless Interlink’ section of the manual to ‘learn-in’ the control unit to the network.

When alarms are interlinked they will all mirror the alert of the device which detects the danger or requires attention. When all of the alarms are alerting you can press the central test button on any of the alarms in the system to silence all alarms, except the alarm which has detected danger or needs further investigation.

In a network containing both smoke/kitchen heat alarms and carbon monoxide alarms, the alert style will tell you whether the danger is fire or carbon monoxide related. For smoke/fire detection the system will alarm with three beeps (beep – beep – beep) and if Carbon Monoxide is detected there will be four beeps (beep – beep – beep – beep).

If a Gateway is added to the network you can also check any push notifications or The App dashboard to see which device requires your attention.

The Accessible Control Unit does not require an internet connection to work, but instead communicates with your Pro Connected Smoke, Heat and CO alarms via a secure radio frequency.

The only time you would require an internet connection with the FireAngel Pro Connected product range is when you are adding a Gateway and the FireAngel Connected App in to the network. This will enable push notifications to your phone or other smart devices, but if your internet supply fails the alarms will still function within the home and alert you to danger.