FireAngel FAQ's

Read More About the Most Common Questions We Get Asked About Our Products and Fire Safety

If the danger is smoke related the devices will be sounding the alarm in a three beep pattern – ‘beep beep beep’, with the red LED also flashing three times. If the danger is Carbon Monoxide related the devices will be sounding the alarm in a four beep pattern – ‘beep beep beep beep’ with the red LED also flashing four times.

 

The two apps are just built for different purposes – as a homeowner you require the FireAngel Connected App found here.

The other app is designed for organisations who want to offer monitoring services to their stakeholders and therefore does not have the features found in the homeowner app.

As Wi-Safe2 is a mesh network, all your devices will initially report that they can see all your devices. They will then work out who is who, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.

 

If you still see unknown devices after 24 hours, please email connected.support@fireangeltech.com for further assistance.

The alarms regularly run a series of self diagnostic check along the circuit, sensor and sounder. If they find any anomalies or faults, they will emit a chirp every 40 to 45 seconds.

Our Technical Services team are on hand to help resolve the issue and can be contacted here.

We are able to provide the FireAngel Connected app on the current version of both iOS and Android, plus two previous versions. If your phone is older than this, it may not be compatible with the app, so try to install it before you buy.

 

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

If your app is asking for an activation code, you have downloaded our app which is for organisations, rather than individuals.

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

The Pro Connected Mains Powered Alarms are supplied with a 10 year back up battery which will step in if the power is cut. As expected the battery powered devices will continue with no changes.

However, your Gateway requires power to function and so without this you will not receive notifications to your phone.

 

Please note – FireAngel Pro Connected alarms will provide an alert when the battery is low, prompting you to replace the device and protect your home.

We have Wi-Safe2 compatible models in various ranges across our catalogue. We always aim for continuous improvement, so the main difference with the Pro Connected range is that they use updated internal components for even better safety and reliability.

The two apps are just built for different purposes. FireAngel Connected is designed for consumers such as yourself, while the other app is designed for organisations who want to offer monitoring services to their stakeholders.

 

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

Take a look at our video below:

While both are radio frequency technologies, Wi-Safe2 is a dedicated mesh network technology that has been built by FireAngel specifically to support your safety-critical smoke, heat and Carbon Monoxide alarms. Your FireAngel devices will not interact with your WiFi network.

There are many ways that a smoke alarm can be activated, which isn’t always due to a fire, but we recommend that you should act on every alert. On receiving alerts, check the situation to judge if you need to call the emergency services, or not.

Your local Fire and Rescue Service can also support with guidance around preparing for emergency situation and the steps to help prevent them.

 

For the majority of installations there will be no need to configure your firewall settings. However if there is a need to configure your firewall or router must;

 

accept traffic from the MAC of your gateway

open TCP ports

5222

8883

443

For further support contact connected.support@fireangeltech.com

You can have up to 50 devices in a Pro Connected network, including your FireAngel Pro Connected Gateway.

 

If you have an existing Wi-Safe2 alarm network you can add additional Pro Connected devices to this – up to a total of 50 devices.

You can have up to 50 devices in a Wi-Safe2 network, including your FireAngel Pro Connected Gateway.

There are two ways to tell your alarms apart.

 

The loud, quick way:

Press the test button on each alarm, which will highlight that alarm in your app. This will, however, sound the alarms.

 

The quiet, slower way:

Take the units off base one at a time, which will generate an off base notification. This can take about a minute to get through, but does not make noise.

 

You can then select the device and rename in the settings.

Once you have registered for the FireAngel Connected App and set up your gateway you can hit the “Add Devices” button and follow the instructions on screen.

 

Not yet; integration with IFTTT is in our roadmap at FireAngel but is not currently available.

Further information will be available once an implementation date has been confirmed.

The FireAngel Pro Connected Gateway must remain connected to your broadband router via the provided Ethernet cable as well as to power. This is so that it can continue to communicate any events to FireAngel HQ and then on to your FireAngel app. If the Ethernet or power cable is disconnected, the alarms will continue to alert those in the household, but no events will be sent to your app.

Yes, every alarm network requires one gateway to send notifications to the app.

 

For example, if you are looking to receive notifications for your own home as well as that of your elderly parent both properties would need a gateway. You would set up your home as your own network, then you can be added as an alert contact to your parents allow you to see their network.

At this time we do not support Z-Wave or Zigbee connections.

 

To discuss further please contact connected.support@fireangeltech.com.

Yes, the alarms will still function and interconnect without the FireAngel Pro Connected Gateway.

If you do not add the gateway, though, you will not be able to use the FireAngel Connected app.

Watch the video below for installation support:

Yes! You can log into the FireAngel app from multiple devices.

You can add new Pro Connected alarms in to an existing system at any time in the future.

 

However if you’re looking to integrate the alarms in to a smart system manufactured by another company then this isn’t yet possible.

 

Please email connected.support@fireangeltech.com to discuss further.

Yes, all Wi-Safe2 devices are compatible with each other.

 

You can add new devices to an existing network at any time in the future.

 

Click here to view the FireAngel Pro Connected range.

Follow the simple steps in our installation video…

 

Yes – The CO-9B Carbon Monoxide Alarm is suitable for all domestic settings, including caravan holiday homes, caravans, motor caravans and boats.

The common sources of Carbon Monoxide (CO) are cookers, fires, boilers, oil and gas boilers, portable generators, oil or solid fuel cookers, gas or paraffin heaters, barbecues (BBQs), clogged chimneys, wood or gas fireplaces, cigarette smoke or any fossil fuel-burning appliances.

Regular servicing of these items will help reduce the risk of CO in your home but it will not completely remove the risk. The only way to detect CO in your home is to install a Carbon Monoxide detector with an audible alarm.

This may indicate that the control unit has not been successfully activated, see section ‘Activating the Alarm Control Unit’. If the unit still fails to activate, please contact our Technical Support Team.

This indicates an internal fatal radio failure. Please contact our Technical Support Team.

This indicates a low battery or end of life condition and the control unit should be replaced as soon as possible and certainly within 30 days.

This indicates that the control unit has not been successfully activated, see section ‘Activating the Alarm Control Unit’.

You need to disengage the locking pins. Refer to the ‘Making the Alarm Control Unit Tamper proof’ section.

The sensor has developed a fault and should be replaced immediately. Please contact our Technical Support Team.

This indicates that the ‘Reorganisation Mode’ has been unsuccessful. To exit ‘Reorganisation Mode’ hold the ‘Locate’ button for 5 seconds, wait a couple of minutes and then press and hold the ‘Locate’ button for 5 seconds to start ‘Reorganisation Mode’ again.

This indicates a fire is developing. Evacuate the premises and call the fire brigade. If you cannot leave the building, call the fire brigade and close all the doors.

This is the carbon monoxide alarm. A leak has been detected. Keep calm and open the doors and windows to ventilate the property. Stop using all fuel-burning appliances and ensure, if possible, that they are turned off. Evacuate the property leaving the doors and windows open. Ring your gas or another fuel supplier on their emergency number.

An alarm on the network has developed a fault. Please refer to the ‘Fault Detection’ section of the manual.

This indicates that one of the alarms has previously been activated. Please refer to the ‘Locate’ section of this manual.

The Alarm Control Unit is not part of a network. Please refer to the ‘Wireless Interlink’ section of the manual to ‘learn-in’ the control unit to the network.

In brief – Smoke Alarms will alarm when smoke is detected by the sensors within the unit whereas Heat Alarms will alarm when they detect a rapid rise in temperature in the atmosphere around the device. Heat Alarms have been specifically designed for areas with fumes and high humidity e.g. kitchens where cooking fumes are present and attics or garages where there is lots of dust and usually high humidity.

Over 50% of fires start in kitchens in domestic properties – installing a heat alarm in this room will mean you’re rapidly alerted to danger.

 

No – for Carbon Monoxide detection you need to also install a CO detector which you will find here, or a combination smoke and CO alarm – FireAngel SCB10.

No – the ST-620 has not been designed to be installed in a kitchen as it will react to cooking fumes. For fire detection in your kitchen fit a FireAngel Heat Alarm.

Yes – you can hardwire interlink this alarm with other SW1 smoke alarms and HW1 heat alarms to offer protection across the home (12 devices in total).

Yes – you can hardwire interlink this alarm with other ST-230 smoke alarms and HT-230 heat alarms to offer protection across the home (12 devices in total).

The ST-620, ST-622 and ST-750 range of alarms will all fit onto the same base plate.

A crackling alarm is a sign that there has been moisture within the unit that may have caused a corrosion build up. A crackling alarm will still function correctly and alert you to smoke providing it is testing correctly. We advise to test alarms weekly. If you are experiencing issues with a crackling alarm, our Technical Support Team will be happy to help, you can reach them here.

The internal power pack of the alarm will not activate until the unit has been correctly installed onto its base plate.

You can find out more information on why FireAngel have moved away from Ionisation alarms here – https://www.fireangel.co.uk/blog/why-fireangel-is-moving-away-from-ionisation-alarms

Make sure the alarm is correctly located on the base plate and ensure the mains power supply is on. If there is still no connection, inspect the circuit breaker or fuse in the power circuit to the alarm. Failing this, call a qualified electrician to inspect the house wiring and connection.

The RF modules purpose is to interlink your units with each other wirelessly. If the module is removed the alarm will be unable to send a signal to any other unit within the network and therefore the interlink feature will not work.

You would need to contact your local Fire and Rescue Service to discuss eligibility criteria for a Safe and Well check.

Ionisation smoke alarms are more responsive to smoke with smaller particles such as those found in fast flaming fires whereas optical alarms are more responsive to the dense smoke found in slow smouldering fires.

The best smoke alarm to buy depends on your needs – do you require a mains-powered alarm or battery-powered? Do you want to replace the batteries in your alarm or do you want to fit the alarm and enjoy a decade of peace without having to change the batteries?

FireAngel have smoke alarms to suit all of your needs, and if you need support on deciding which alarm is right for you, our Customer Service Team can support.

The best longlife smoke alarm for you depends on your requirements. If you need a battery-powered smoke alarm then look for a 10 year sealed for life battery unit like the FireAngel. If you require a mains powered smoke alarm with long life look for an alarm with a 10 year sealed for life back-up battery model like the FireAngel…

When your smoke alarm is activated it will emit an alarm sound of 3 loud beeps and a break repeated.

You need to look for a smoke alarm with a 10-year battery sealed within the unit. FireAngel have multiple products with sealed batteries in.

Alternatively, you can install a mains powered alarm with a 10 year sealed back up battery within the unit.

Thermoptek technology combines the very latest in optical sensing with a thermal enhancement – it has two separate sensing elements. The different sensing elements constantly monitor for two different by-products for fires (smoke and temperature). If a rate of temperature rise is detected the sensitivity of the smoke alarm is increased. This provides a quicker response time to all fire types; fast flaming and slow-burning fires.

FireAngel Thermistek technology is found in many of our heat alarms and combines a patented radiant heat dish, high-performance Class A1 thermistor and a predictive monitor algorithm in order to provide a quicker response to danger.

When compared to traditional heat alarms Thermistek technology reduces the reaction window by half – meaning you and your family have vital extra time to react.

If your alarm is functioning correctly, when you press the test button you will hear a cycle of 3 loud beeps and a break then another 3 beeps. This signals that the unit is working correctly.

Most commonly, the Fire Service fit standalone battery units. They also fit hard of hearing systems, these systems include the vibrating pad and strobe unit alongside wirelessly interlinked smoke alarms.

FireAngel Smoke alarms have a thermoptek sensor. Thermoptek sensors combine the very latest in optical sensing technology with a thermal enhancement. The combination of Optical sensing technology with thermal enhancement means the smoke alarm monitors temperature as well as smoke – this is multi-sensor technology.

We recommend that your smoke alarms are cleaned at least every three months. Using the brush attachment on your vacuum run over the grates on the sides of the alarms to remove any built-up dust or insects.

Do not clean the alarm with any cleaning products and do not paint the units.

Test your alarms weekly and replace after 10 years to ensure the smoke alarm can protect you and your home.

Low temperatures can cause battery levels to dip. It is likely that the power pack in your alarm is running low, and when the temperature drops in the night the level of battery power in the alarms’ battery pack drops below the set threshold which causes the alarm to chirp. It is advisable to arrange a replacement for a unit which chirps. If your unit is still within its warranty period you can contact our Technical Support Team for a replacement.

Ensure the battery is installed in the unit before attempting to attach it to the base plate. Once the battery is installed, push and twist the alarm (clockwise) to attach it. If you are still having problems attaching the unit to the base after following these steps, please contact our Technical Support Team.

If your Mains Powered alarm is false alarming, there could be several reasons why. Most commonly, there will be something contaminating the sensor within the unit such as an insect or dust particles. If this is the case then following our troubleshooting tips and cleaning the unit with your vacuum cleaner should resolve the issue. If cleaning the unit does not resolve a false alarm, there may be other causes. Please contact our Technical Support Team for further assistance.

A chirping Mains Powered alarm can be caused by any number of things from a low battery pack to the unit being incompatible with other alarms on the network. If you experience a chirp of any kind it is advisable to contact our Technical Support Team for assistance.

A small percentage of alarms manufactured historically were affected by a premature low battery chirp. The issue does not affect the functionality of the units and any unit affected by the premature low battery will still offer protection and work as it should while a replacement is arranged. Once the issue was identified measures were put in place to rectify the problem and any subsequent alarms should not be affected. FireAngel is committed to providing quality home safety products and our devices come with lengthy warranties for added peace of mind for our customers. If your alarm has emitted a chirping noise, please contact our Technical Support Team who are always happy to help.

Research has shown that some children can sleep through smoke alarms, this is thought to be due to the tone of the alarms themselves. However, there are ways that you can ensure your family will be safe in the event of a fire; Ensure that your family have a plan. Teaching your children, including very young ones, what to do if smoke alarms activate will prevent them from panicking in a dangerous situation. It is imperative that children have been given clear instructions and fire drills are practiced. Having the earliest possible alert to a fire is the only one way to ensure that you and your family have the best chance of survival in a house fire and it is essential that parents and children get notified of a fire immediately. The best way to achieve this is to have your smoke alarms interlinked throughout the house. If, for example, a smoke alarm activated in a child’s bedroom – all the alarms in the network would sound as well. Interlinking units gives you the maximum warning time and buys you vital time in the event of a fire.

The FireAngel Pro range alarms do not have the capability to be wirelessly interlinked to any of the 630 range. Only units part of the FireAngel Pro Connected range and the Wi-Safe 2 range are compatible with each other.

The ST-622 smoke alarm has a Thermoptek sensor. Our Thermoptek multi-sensor technology combines the very latest in optical sensing technology with thermal enhancement which ensures the sensor checks for both smoke and rapid changes to temperature. Thermoptek alarms offer rapid alerts to all fire types, both fast flaming and slow-burning and when compared to single sensor alarms Thermoptek units react to fire in under half the time.

An amber light is an indication of a fault. This could mean that your unit needs to be replaced. If you have an amber light on your unit, please contact our Technical Support Team.

FireAngel alarms are toast proof. The advanced thermoptek sensor within the unit monitors both increases in temperature and smoke making them less prone to false alarms from cooking fumes.

When alarms are interlinked they are able to communicate and will alert at the same time if one of the alarms detects danger. In the case of wireless interlink, this communication is in the form of protected radio frequency, which means there’s no need to run cables between the alarms. The FireAngel Pro Connected alarms allow the network to be extended to include devices across your entire home. For example, a network of 7 x smoke alarms, 3 x heat alarms, 3 x carbon monoxide alarms and a Gateway will be completely secure and protect your whole home, and are backwards compatible with the FireAngel Wi-Safe2 range.

You can also add a Gateway into the network which will allow you to receive updates on the network when you’re away from the home. The Gateway will communicate with the FireAngel Connected App using your home’s internet connection, but if this fails or cuts out the alarms will still protect your home, but you won’t receive a push notification.

The Thermoptek technology within our smoke alarms allows for rapid detection of all types of fires whether it be slow smouldering or fast flaming. Thermoptek technology combines the very latest in Optical Sensing with a thermal enhancement, the unit constantly monitors its environment for both smoke and heat – If a rate of temperature rise is detected the sensitivity of the alarm is increased giving you vital time to act in a smoke event.

When installed, a mains-powered alarm will usually have a constant green LED light on the front, whereas a battery-operated unit will have an intermittent red LED flash. If the units are not installed, a mains alarm will have mains connectors on the back whereas a battery-operated unit will not.

Smoke alarms from reputable companies will be CE marked and compliant to EU and British Standards. The easiest way to check this is to review the instruction leaflet or specification documents for the products.

The easiest way to check your alarm is working is by pressing the central test button on the unit. If the unit emits the test sound when you press this button, you know it is working as it should. If there was ever anything wrong with the unit that would cause it to not activate in a smoke event then you would not hear the test sound when the test button is pressed. The test sound for a smoke alarm is two cycles of 3 blasts and a break. It is important that your smoke alarms are tested weekly to ensure they are in good working order.

Most smoke alarms have a base plate which needs to be secured to the ceiling or wall which will anchor the alarm once added.

Mains powered smoke alarms require a hardwired connection into your home’s electricity supply and therefore we recommend that a professional installs these alarms.

For detailed installation instructions please refer to the user manual supplied with the product, search for the product on our site or get in touch with our Customer Service Team on 0330 094 5830.

There are a variety of Child-friendly Carbon Monoxide educational videos on Youtube. Click the link to find a favourite of ours

You can find tips on how to teach young people about Fire Safety here: https://www.fireangel.co.uk/blog/how-to-teach-young-children-about-fire-safety

It is important to treat an alarm signal as a potentially dangerous situation. If you are certain your unit has false alarmed then you can use the alarm smart silence function. In the event of a known false alarm, your unit can be temporarily silenced by pressing the central test button. Your alarm will automatically return to full sensitivity after 10 minutes. To avoid false alarms, we advise, as part of routine maintenance to clean the unit with the soft brush attachment for your vacuum cleaner regularly.

Waste electrical products should not be disposed of with your other household waste. Our alarms are ideally suited for disposal within the waste electronic and electrical equipment (WEEE) recycling scheme. It is always advisable to check with your local authority for recycling/ disposal advise as regional variations apply.

Our FireAngel Smoke Alarms have large central test buttons which can be easily pressed by a sweeping brush.

Test you smoke alarm weekly and replace after 10 years to ensure your home is protected.

The FireAngel Pro Connected product range allows you to have a mixture of mains powered and battery-powered devices in your home, and have them communicate with each other. This means that if one of the alarms detects danger, the whole network will sound and alert you to danger in unison.

It also means you can extend the protection at any time; if you want to add a smoke alarm into your child’s bedroom you can with the simple ‘learn-in’ process which will add the new device into the existing network.

You will not need an internet connection to interlink your Smoke, Heat or CO alarms with each other. This process is done using a built-in module within the unit itself.  However, if you wish to add a Pro Connected Gateway unit into your network, you will need a broadband router in the property where it is being installed. The Gateway unit will come with an ethernet cable which plugs directly into your Broadband router and into the back of the Gateway. You will then be able to download and access the FireAngel Connected App.

The majority of our battery operated Smoke alarms all have a Red LED flashing light on the front except for our new Pro Connected Smoke Alarm (FP2620W2-R) this unit does not flash the red LED light intermittently flashing.

The ST-622 alarm is a standalone unit and cannot be wirelessly interlinked with any other alarm.

If your Current alarms do not comply with the new Fire & CO Safety Standards then you will need to install units which fall in line with the new standards.

The current date that the new Fire & CO Safety Standards go live is February 2022 although this may change.

The New Fire & CO Safety Standards for Scotland state that all homes in Scotland must have: A smoke alarm installed in the room most frequently used for general daytime living. A smoke alarm in every circulation space on each storey, such as hallways and landings. A Carbon Monoxide alarm to be fitted in each room with a carbon-fuelled appliance for flue. A heat alarm in every kitchen. All smoke and heat alarms to be hardwired or wirelessly interlinked. Click here to see which ranges you can install – (link to Product OVerview with Scottish Regulation filter ticked).

It may have joined one of our factory testing networks for quality assurance purposes.

Unlearn the alarm
Wait 10 minutes
Add the alarm to the network

We have Wi-Safe2 compatible models in various ranges across our catalogue. We always aim for continuous improvement, so the main difference with the Pro Connected range is that they use updated internal components for even better safety and reliability.

While both are radio frequency technologies, Wi-Safe2 is a dedicated mesh network technology that has been built by FireAngel specifically to support your safety-critical smoke, heat and Carbon Monoxide alarms. Your FireAngel devices will not interact with your WiFi network.

The network can be extended to include devices across your entire home. For example, a network of 7 x smoke alarms, 3 x heat alarms, 3 x carbon monoxide alarms and a Gateway will be completely secure and protect your whole home.

The FireAngel Pro Connected Gateway must remain connected to your broadband router via the provided Ethernet cable as well as to power. This is so that it can continue to communicate any events to FireAngel HQ and then on to your FireAngel app. If the Ethernet or power cable is disconnected, the alarms will continue to alert those in the household, but no events will be sent to your app.

Yes, every alarm network requires one gateway to send notifications to the app.

For example, you are looking to furnish your own home as well as that of your child who lives in the next town. To see both sets of alarms in your app, both properties would need a gateway. You would set up your home as your own network, then your child would add you as an alert contact to allow you to see their network.

Yes – the wireless interlink function still allows the alarms to connect and communicate (and protect your home!) – however, you won’t be able to use the FireAngel Connected app without the Gateway installed.

The FireAngel Pro Connected range is backwards compatible with the FireAngel Wi-Safe2 range.

Make sure you push the centre of the test button firmly. If the alarm has been recently fitted and it still fails to self-test then contact Technical Support. However. if you are in the process of ‘learning-in’ the alarm and it does not test, repeat the process.

If you are using alarms which are interlinked and they are not all going off when one is tested, this could be due to them being improperly set up or installed. Our Technical Support Team will be happy to discuss and can be contacted here.

Any unit which is part of the FireAngel Pro Connected range is compatible with your Gateway unit. The Gateway unit is also backwards compatible our Wi-Safe 2 range.

Make sure your alarm is ‘unlearned’ before trying to learn-in to a network. Do this by pressing and releasing the learn-in button located on the back of the alarm, immediately press and hold the learn-in button, during which the red LED will remain solid. When the LED goes out, release the button. The LED will flash twice followed by three quick flashes, indicating that it has successfully been unlearned. You can then follow the learn-in process as described in ‘Wireless Interlink’.

Interlinked units that have sensed smoke/heat can’t be silenced remotely. If one or more units remain in alarm, all other interlinked units will emit their audible warning again within 4 minutes. Vacate property if there is a fire hazard.

You can find a video on how to unpair your alarms/ re-set your network on the following link https://www.youtube.com/watch?v=GVtRyEmlUVg

FireAngel Heat alarms have a Thermistek sensor. The Thermistek sensor detects rapid temperature increases. Its reaction to heat rather than smoke makes it ideal for installation in kitchen areas and garages in order to avoid false alarms caused by cooking and vehicle fumes.

Given that over 50% of domestic fires start in the kitchen, it’s paramount that you protect this area with an alarm to be alerted to danger quickly. FireAngel has a wide range of Kitchen Heat Alarms which have been specifically designed to be installed in the kitchen, and in areas with high fumes or humidity such as the garage or attic.

Unlike smoke alarms, a Kitchen Heat Alarm detects rapid rises of temperature, which stops any false alarms to cooking fumes from burnt toast!

Heat Alarms should be installed alongside smoke alarms to provide a rapid alert to all fire types across the home.

Yes – you can hardwire interlink this alarm with other HW1 heat alarms and SW1 smoke alarms to offer protection across the home (12 devices in total).

Yes – you can hardwire interlink this alarm with other HT-230 heat alarms and ST-230 smoke alarms to offer protection across the home (12 devices in total).

When your heat alarm is activated it will emit an alarm sound of 3 loud beeps and a break repeated.

The guidance FireAngel offers on installing heat alarms is: Install heat alarms on the ceiling, ideally in the centre of a room. Install sufficient alarms to compensate for closed doors and obstacles. Install your heat alarm at a distance no greater than 5.3m from the farthest wall, no greater than 5.3m from a door to any room in which a fire might start and no greater than 5.3m from the next heat or smoke alarm. Keep in mind, this is only guidance. If you would like to discuss the positioning of any unit in more detail please contact our Technical Support Team.

If the danger is smoke related the devices will be sounding the alarm in a three beep pattern – ‘beep beep beep’, with the red LED also flashing three times. If the danger is Carbon Monoxide related the devices will be sounding the alarm in a four beep pattern – ‘beep beep beep beep’ with the red LED also flashing four times.

FireAngel has three alarm ranges that can be interlinked to create a network.

FireAngel Pro Connected Alarms – battery and mains powered smart alarms, which can communicate wirelessly, with the option of notifications and control via our app.

FireAngel Mains Powered – ST230 and HT230 alarms which require a hardwire interlink to communicate.

FireAngel Mains Powered – SW1 and HW1 alarms which require a hardwire interlink to communicate.

Please note – the above alarms are also compliant with new Scottish Fire & CO Regulations when built into a network.

Ordinarily, in a replaceable battery unit, it is advisable to change the battery annually with the life span of a Smoke alarm is ten years it is arguable that more damage will be done to the environment by changing and disposing of batteries annually than it is to have a battery sealed within a unit for its entire life span.

It is recommended that alarms should be replaced every 10 years. We put 10-year life batteries in our units to ensure that the battery lasts the lifetime of the alarm. Having a sealed for life, fit and forget product is of prime importance to our customers and is promoted by Fire and Rescue Services. If a unit has a replaceable battery as opposed to a sealed for life one this can cause inconvenience for our customers and increases the risk of batteries not being changed leaving customers at risk.

Research shows that children can become obsessed with fire if they are not taught about it from a young age. You can ask your Local Fire and Rescue Service for advice on how to teach your child about fire safety. There are also educational videos readily available online.

Our Products are readily available through retailers such as Screwfix, Toolstation, B&Q and are also available on Amazon.

Our alarms are manufactured by a world leader – Flex – who are located in Poland. The video below will show you the manufacturing plant and the highlight high standards that Flex complies to.

Smoke alarms with sealed batteries will provide a decade of peace, with no need to replace batteries in the unit. The whole unit can then easily be replaced with a new unit.

Alarms with replaceable batteries will require their batteries to be changed either yearly or every 5 years. After ten years you will then need to replace the alarm unit with a new alarm to ensure the sensor within the unit can detect smoke quickly.

Both units are exactly the same, the letter proceeding the model code refers to the packaging of the unit.

Both units use Wi-Safe 2 technology to wirelessly interlink. The FP2620W2-R has improved internal components.

We have a strobe and vibrating pad unit which wirelessly interlinks with FireAngel Pro Connected or Wi-Safe 2 smoke, heat and carbon monoxide alarms. The strobe and vibrating pad unit monitors any alarm on the network and if there is ever a smoke or CO event the unit will warn the user by emitting a bright flashing light along with vibrations from the pad which is best to be kept under a pillow or mattress.

Radio interlinked alarms can we wirelessly interlinked with each other using an RF module (which is installed in the back of the alarm). Radio – Interlinked simply means wirelessly interlinked.

Wireless interlink alarms have a range of up to 35m between units.

Your Vibrating pad and strobe unit will alert you to various faults using a series of different fault light flash sequences. Each fault has a different fault light indicator – you can find guidance on fault light indicators in your user manual or you can contact our Technical Support Team.

Pressing the test button on your smoke alarm weekly should suffice to show you that your alarm is functioning. Using fire or smoke in your home to test an alarm is not a reliable way to ensure that your unit is functioning. If you want to carry out an alternative test to pressing the test button, we would always advise you to use testing accessories such as smoke in a can.

A chirping noise is usually an indicator of a low battery. The unit should be replaced. If your alarm is still within its warranty dates please contact our Technical Support Team and a member of the team will be happy to help.

In England, regulations require that you have at least one smoke alarm on every floor of the property where a room is used wholly or partly as living accommodation and a carbon monoxide alarm must be installed in any room containing a solid fuel-burning appliance.

In England, regulations require that you have at least one smoke alarm on every floor of the property where a room is used wholly or partly as living accommodation and a carbon monoxide alarm must be installed in any room containing a solid fuel-burning appliance.

Smoke alarms should be replaced at least every 10 years – this ensures that the sensor within the alarm has not deteriorated and unable to detect smoke within the parameters set by the British Standards applicable to all smoke alarms.

Carbon Monoxide alarms should be replaced after 7 or 10 years, depending on the individual unit.

Please refer to the product manual provided with your unit for further detail.

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be privately owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

To offer high protection FireAngel advises a smoke alarm within the circulation area of each floor of the property (hallway & landing), as well as within the main habitable areas such as bedrooms and living room – where we usually have more electricals such as extension leads and chargers plugged in.

We recommend you install Heat Alarms alongside Smoke Alarms and Carbon Monoxide (CO) Alarms in your home for complete protection.

If you live in Scotland find out more about the law in your area on our blog post here.

Guidance can vary from region to region. The general rule is to have at least one smoke alarm on every floor, a heat alarm in the kitchen and a Carbon Monoxide unit in any room with a fuel-burning appliance. It is advisable to check with your local authority for guidance on specific rules for your region.

If you live in Scotland find out more about the law in your area on our blog post here. (link to homeowner Scottish regulations blog)

If your alarms are interlinked they will all raise the alarm in unison, which means the cause of danger may be difficult to locate.

If the danger is smoke related the devices will be sounding the alarm in a three beep pattern – ‘beep beep beep’

If the danger is Carbon Monoxide related the devices will be sounding the alarm in a four beep pattern – ‘beep beep beep beep’

Pressing the test button on any of the alarms in the network will silence all alarms except the alarm which has originally detected the danger.

You can find tips on how to teach young people about Fire Safety here: https://www.fireangel.co.uk/blog/how-to-teach-young-children-about-fire-safety

Our Pro Connected devices including the Gateway unit are ideal if you want to protect your pets while you are not home. The Gateway will enable you to get instant notifications for any alarm activity on your smartphone/device.

Protecting elderly or vulnerable members of our family from fire and CO dangers is a key concern for many of us, especially when they live independently.

You can contact your local Fire and Rescue service for information on how to make escape plans for your home, alternatively, you can get information by visiting this website https://www.fireservice.co.uk/safety/escape-plans/

Our Gateway unit is ideal for people who want to receive instant alerts to any alarm activity, whether this be in their own property or someone else. The Gateway plugs into your broadband router and enables you to monitor / remotely access Pro Connected units via our free FireAngel Connected App.

If you are replacing a unit like for like you can install the replacement onto the existing base plate. If you need advice on replacing a specific model, our Technical Support Team will be happy to advise and can be contacted here.

We do not recommend using an alarm after its replace by date as the internal components begin to degrade after this time and the alarm will not be as reliable as it once was.

This indicates that the unit has a low battery or has developed a fault. There are 3 possibilities:
• If the amber LED is flashing at the same time as the chirp, this indicates a low battery condition and the alarm should be replaced as soon as possible and certainly within 30 days.
• If the amber LED is flashing at a different time to the chirp, this indicates a fault and the alarm should be replaced as soon as possible.
• If the amber LED is double flashing and the alarm is making a ‘chirping’ sound, this indicates that the wireless module has a low battery condition, or is faulty. The alarm should be replaced as soon as possible.

A carbon monoxide leak has been detected. Keep calm and open the doors and windows to ventilate the property.

Your alarm is working normally.

The battery is low or the sensor is at the end of its life. The unit should be replaced within 30 days.

The FireAngel FP-1820W2-R, CO-9B and CO-9X Carbon Monoxide Alarms are suitable for all domestic settings, including caravan holiday homes, caravans, motor caravans.

If your Carbon Monoxide detector is in alarm mode you should follow the below steps:

1. Ventilate the home by opening doors and windows
2. Stop using fuel-burning appliances, if possible turn them off
3. Evacuate the property, leaving the windows and doo

The FireAngel FP-1820W2-R, CO-9B, CO-9X and CO-9D Carbon Monoxide Alarms are suitable for all domestic settings, including caravan holiday homes, caravans, motor caravans.

You should always regular Gas Safety checks to ensure your fuel-burning appliances are in good working order. If you have an open fire you should ensure your chimney is maintained regularly. It is important to have a carbon monoxide alarm installed, if possible in every room with a fuel-burning appliance, without an alarm you would be unable to sense if CO was present in the air.

Your Carbon Monoxide alarm should have a green flash every 40-45 seconds to show that there is power going to the unit. The light flashes very briefly and can often be difficult to see. If you are unable to see the light, try looking at the unit in a dark room with no lights on, this makes it easier to see. If you still do not see the green light, please contact our Technical Support Team.

If your Carbon Monoxide detector is in alarm mode you should follow the below steps:

1. Ventilate the home by opening doors and windows

2. Stop using fuel-burning appliances, if possible turn them off

3. Evacuate the property, leaving the windows and doors open in an emergency call National Gas Service on: 0800 111 999. Alternatively contact your gas or another fuel supplier on their emergency number.

4. Don’t re-enter the property until the alarm has stopped.

5. Get medical help immediately for anyone suffering the effects of carbon monoxide poisoning.

6. Don’t use the appliance again until it has been checked by an expert.

The symptoms of Carbon Monoxide poisoning are: Fatigue, Impulsiveness, Flu-like symptoms, Confusion, Abdominal Pain, Nausea and vomiting, Weakness, Palpitations, Shortness of breath, Agitation, Drowsiness, Hallucinations, Visual Disturbances. If you are experiencing any of these symptoms and are concerned about a Carbon Monoxide leak you should turn off all fuel-burning appliances, open all windows and doors and leave the property. You should not re-enter the property until a gas safe engineer has inspected the residence and confirmed that it is safe to do so. Carbon monoxide is colourless, odourless and tasteless so it cannot be sensed by humans, it is always advisable to purchase a Carbon Monoxide detecter so you can be alerted to any Carbon Monoxide leak.

FireAngel Carbon Monoxide units are designed to be portable. If you are concerned about CO being present in patients properties the CO-9D would be a perfect choice as this has a digital display and will show you a reading (if any) of the amount of CO present in the air.

There are 3 main types of sensor that a Carbon Monoxide alarm uses; Biometric Sensors, Metal Oxide Semiconductor and Electrochemical Sensors. FireAngel Carbon Monoxide alarms use Electrochemical Sensors. This type of sensor works when electrodes in a chemical solution sense changes in electrical currents when they come into contact with Carbon Monoxide, this change triggers the alarm. The electrochemical sensor in FireAngel Carbon Monoxide alarms is designed to accurately measure low levels of Carbon Monoxide providing an early warning of toxic CO levels in your home.

If you have smoke and Carbon Monoxide alarms linked in a network it can be difficult to determine whether the danger is fire or Carbon Monoxide.

However, if the danger is smoke related the devices will be sounding the alarm in a three beep pattern – ‘beep beep beep’. If the danger is Carbon Monoxide related the devices will be sounding the alarm in a four beep pattern – ‘beep beep beep beep’.

There are a variety of Child-friendly Carbon Monoxide educational videos on Youtube. Click the link to find a favourite of ours https://www.youtube.com/watch?v=xZ8Elh1cqfI&feature=emb_logo

We are able to provide the FireAngel app on the current version of both iOS and Android, plus two previous versions. If your phone is older than this, it may not be compatible with the app, so try to install it before you buy.

For perspective, both Apple and Google only support the current version, plus three previous versions of iOS and Android respectively. If your device has an older version than is supported, it might be worth considering an upgrade for your own security.

Open your FireAngel app
Open the “Devices” list
This is accessed by tapping the hamburger button on the top right, then “Devices”.
Next, select one of these to tell your alarms apart.
The loud, quick way; press the test button on each alarm one by one. Test events are slightly faster but do make some noise.
The quiet, slower way; take the units off base one at a time. This can take about a minute to reach the app, but does not make noise.
Look at your device list to see which alarm has been highlighted
Tap that alarm
Enter a descriptive location in the “Location” box
Tap “Save changes”
Done! Your alarm now has a location.

Once you have set up your Gateway, hit the “Add Devices” button and follow the instructions.

The Alexa skill can be found here.

Unfortunately the Pro Connected alarms cannot be added to a SmartThings network.

They can however be linked with Alexa if required, with the link to the skill found here.

The FireAngel Pro Connected alarm network is a mesh network, all your devices will initially report that they can see all your devices. They will then work out “who is who”, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.

If you still see unknown devices after 24 hours, please email connected.support@fireangeltech.com for further assistance.

If your app is asking for an activation code, you have downloaded our app which is for organisations, rather than individuals.

Download the correct app now.

Yes you can log in to the FireAngel Connected app on your phone, tablet and any other device that’s able to support the app.

You can also set up multiple properties in the app – this could be for the alarm network at the home of your elderly parents, a person who you care for, your child’s university accommodation or your holiday home. You could even give your neighbours access to the alerts while you’re on holiday!

Yes – Heat Alarms won’t false alarm to dusty or humid rooms which makes them perfect for kitchens, utility rooms and garages.

Installing the alarms and building your device networks couldn’t be easier. We have a helpful video to guide you through this below. But if you still require our support get in touch – on 03300 945 830 or via connected.support@fireangeltech.com.

https://www.youtube.com/watch?v=e6TqC3V1wm0

The screen has two stand-by displays –

1. Room temperature is shown in degrees centigrade – making this alarm perfect for bedrooms

2. The current CO level in parts per million

To switch between the two displays you can press the test button – during this time the alarm will display the peak CO levels recorded by the alarm over the last 4 weeks.

Yes – the FireAngel Pro Connected FP1820W2-R Carbon Monoxide Alarm, when paired with a Smart Gateway, will allow you to review alerts and easily test the alarm from your phone.

Yes – if you install The FireAngel Pro connected range, alongside the Gateway Unit, you will be able to receive instant alerts to any alarm activity on your smartphone/device via the free FireAngel Connected App.

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be private owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

If you live in Scotland find out more on our blog post here.

To offer high protection FireAngel advise a smoke alarm within the circulation area of each floor of the property (hallway & landing), as well as within the main habitable areas such as bedrooms and living room – where we usually have more electricals such as extension leads and chargers plugged in.

We recommend you install Smoke Alarms alongside Carbon Monoxide (CO) Alarms and Kitchen Heat Alarms in your home for complete protection.

When a Carbon Monoxide alarm is triggered, it will emit an alarm sound consisting of 4 loud beeps and a break repeated until the sensor is clear of Carbon Monoxide gas.

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be private owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

If you live in Scotland find out more on our blog post here. (link to homeowner Scottish regulations blog)

To offer high protection FireAngel advise a smoke alarm within the circulation area of each floor of the property (hallway & landing), as well as within the main habitable areas such as bedrooms and living room – where we usually have more electricals such as extension leads and chargers plugged in.

We recommend you install Smoke Alarms alongside Carbon Monoxide (CO) Alarms and Kitchen Heat Alarms in your home for complete protection.

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be private owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

If you live in Scotland find out more about the law in your area on our blog post here. (link to homeowner Scottish regulations blog)

Smoke Alarms: To offer high protection FireAngel advise a smoke alarm within the circulation area of each floor of the property, as well as within the main habitable areas such as bedrooms and living room. It’s important to remember that the sensors in all smoke alarms deteriorate after time, at FireAngel we recommend that smoke alarms are replaced every 10 years.

Heat Alarms (Kitchen Alarms): Heat alarms are the only alarm suitable for use within the kitchen as they’re not affected by cooking fumes like traditional smoke alarms. Over 60 Percent of fires start in the kitchen, with cooking and faulty white goods (fridges and tumble driers) being the main causes. FireAngel recommend a heat alarm is fitted in the kitchen, but you can also fit additional heat alarms in the garage and loft to protect these areas.

Carbon Monoxide (CO) alarms: A Carbon Monoxide detector is the only way to be alerted to a carbon monoxide leak; it can’t be smelt, tasted or seen so it’s impossible for human senses to detect. Known as the ‘Silent Killer’, carbon monoxide (CO) occurs when fuels burn incompletely, with common sources being boilers, gas fires and hobs and solid fuel burners. However, carbon monoxide can also pass through walls, so you would also be at risk if a neighbouring property had a leak. FireAngel recommend a CO alarm is installed between 1 m and 3 m away from each fuel-burning appliance, as well as installing additional units in areas such as living rooms and bedrooms where you spend most time whilst at home.

Mains powered alarms are ‘hard-wired’ into your home’s 230V electricity circuit, so will have a power cable wired into the unit and require a professional installation. FireAngel’s mains alarms contain a back-up battery which will continue to protect the home if the mains power is cut or if there is an outage. Did you know – if you’re renovating a home in England you’re required to install mains powered smoke alarms during the process?

Battery-powered alarms come either with batteries which you can replace or batteries that are sealed within the unit and will last the lifetime of the device. If you want to fit and forget, look for a 10 year battery alarm that will offer you complete protection for a decade.

When alarms are interlinked they will all mirror the alert of the device which detects the danger or requires attention. When all of the alarms are alerting you can press the central test button on any of the alarms in the system to silence all alarms, except the alarm which has detected danger or needs further investigation.

In a network containing both smoke/kitchen heat alarms and carbon monoxide alarms, the alert style will tell you whether the danger is fire or carbon monoxide related. For smoke/fire detection the system will alarm with three beeps (beep – beep – beep) and if Carbon Monoxide is detected there will be four beeps (beep – beep – beep – beep).

If a Gateway is added to the network you can also check any push notifications or The App dashboard to see which device requires your attention.

Carbon Monoxide is produced when fuels burn incompletely – this could be from a boiler, gas fire, oven, log burner or a blocked flue or chimney. It can also travel through walls from adjoining properties, so as well as having an alarm next to appliances in your property we would also advise you have one in living spaces and bedrooms.

To help prevent a Carbon Monoxide leak we advise getting your appliances regularly serviced by reputable engineers who are gas safety registered.

For the quickest alert to fire we recommend that the alarms in the home are all interlinked, either with a hardwired or wireless connection.

Our Pro Connected alarm range allows you to build a network across your entire home. For example, a network of 7 x smoke alarms, 3 x heat alarms, 3 x carbon monoxide alarms and a Gateway will be completely secure and protect your whole home.

The FireAngel Connected App allows you to add multiple properties to your dashboard. This means you can set up an alarm network in the homes of your parents, a vulnerable family member, your child’s university accommodation or in your holiday home and receive notifications for all of them. You could also give your neighbours access to your home network while you go away on holiday.

The notifications will clearly state which property the alert is linked to, allowing you to react appropriately.

You should fit a FireAngel alarm with Thermoptek technology and smoke alarm.

The Accessible Control Unit does not require an internet connection to work, but instead communicates with your Pro Connected Smoke, Heat and CO alarms via a secure radio frequency.

The only time you would require an internet connection with the FireAngel Pro Connected product range is when you are adding a Gateway and the FireAngel Connected App in to the network. This will enable push notifications to your phone or other smart devices, but if your internet supply fails the alarms will still function within the home and alert you to danger.

Yes – Our FP1820W2-R, CO-9D and CO-9x products have sealed for life batteries and will protect your home, without you need to replace the batteries every year.

Yes – heat alarms and smoke alarms detect fire in very different ways. Smoke alarms, as the name suggests, alert you to fires by detecting smoke, so if there’s a slow smouldering fire (which usually doesn’t give off a lot of heat) it could be missed for some time if a you only have a heat alarm installed. We would recommend you review the regulations specific to your area, but as a guide we recommend that homes have a smoke alarm in the hallway, landing and in the room most used in the daytime, alongside a heat alarm in the kitchen.

A Carbon Monoxide alarm is the only way to receive an audible alert to the presence of Carbon Monoxide (CO) in your home, or whilst you’re away on holiday.

CO is a gas which cannot be seen, tasted or smelt but can result in CO poisoning and illness or in some cases death. It’s created in our homes when the fuel in products, such as boilers, fires and ovens does not burn completely. Regular servicing of these products can reduce the risk of CO being present but it cannot completely remove the risk.

The Pro Connected Gateway does require an internet connection and is supplied with an ethernet cable to allow you to connect it to your broadband router.

This connection enables the push notifications from your home alarm network to your mobile or smart devices. But if the internet connection is lost the alarms will still perform flawlessly and will detect danger and alarm in the home, but you won’t receive a push notification to your devices.

The Pro Connected FP2620W2-R does not require an internet connection to alert you to fire. However if you have a Smart Gateway included in the network (which requires internet connection), and the internet connection is lost, the alarms will still perform flawlessly and will detect danger and alarm in the home, but you won’t receive a push notification to your devices.

A Heat Alarm is perfect for detecting fires like those caused by faulty white goods, as they usually create a ‘blast’ of fire that’s very hot. Heat Alarms won’t false alarm to a dusty or humid room which makes it perfect for kitchens, utility rooms and garages where these items are usually found.

The Pro Connected FP1740W2-R does not require an internet connection to alert you to fire. However if you have a Smart Gateway included in the network (which requires internet connection), and the internet connection is lost, the alarms will still perform flawlessly and will detect danger and alarm in the home, but you won’t receive a push notification to your devices.

A Heat Alarm is perfect for detecting fires like those caused by faulty white goods, as they usually create a ‘blast’ of fire that’s very hot. Heat Alarms won’t false alarm to a dusty or humid room which makes it perfect for kitchens, utility rooms and garages where these items are usually found.

The Pro Connected FP1720W2-R does not require an internet connection to alert you to fire. However if you have a Smart Gateway included in the network (which requires internet connection), and the internet connection is lost, the alarms will still perform flawlessly and will detect danger and alarm in the home, but you won’t receive a push notification to your devices.

No – the ST-622 has been designed to detect fires. For Carbon Monoxide detection you need to also install a CO detector which you will find here or a combination smoke and CO alarm – FireAngel SCB10.

The Pro Connected FP1640W2-R does not require an internet connection to alert you to fire. However if you have a Smart Gateway included in the network (which requires internet connection), and the internet connection is lost, the alarms will still perform flawlessly and will detect danger and alarm in the home, but you won’t receive a push notification to your devices.

Yes – we have a range of long-life smoke alarms in our range – found here. If you’re looking for a smart smoke alarm with optional notifications and testing via your phone then view our FireAngel Pro Connected alarms.

Yes – The CO-9X Carbon Monoxide Alarm is suitable for all domestic settings, including caravan holiday homes, caravans, motor caravans and boats.

Yes – The CO-9D Carbon Monoxide Alarm is suitable for all domestic settings, including caravan holiday homes, caravans, motor caravans – with the exception of boats.

Yes – you can hardwire interlink this alarm with other HW1 Heat Alarms and SW1 Smoke Alarms to offer protection across the home (12 devices in total).

If you’re looking for alarms where you can combine mains powered and battery powered alarms into a single network then view our FireAngel Pro Connected alarm range.

Yes – you can hardwire interlink this alarm with other HT-230 heat alarms and ST-230 smoke alarms to offer protection across the home (12 devices in total).

If you’re looking for alarms where you can combine mains powered and battery powered alarms into a single network then view our FireAngel Pro Connected alarm range.

No – the FireAngel SCB10 Combination Alarm cannot be interlinked with any other alarm. See our Pro Connected alarm range which allows you to build a network of smoke, heat and carbon monoxide alarms across the whole home.

Yes – Heat Alarms won’t false alarm to dusty or humid rooms which makes them perfect for kitchens, utility rooms and garages.

No – the ST-622 has not been designed to be installed in a kitchen as it will react to cooking fumes. For fire detection in your kitchen fit a FireAngel Heat Alarm – found here.

No – the ST-230 has not been designed to be installed in a kitchen as it will react to cooking fumes. For fire detection in your kitchen fit a FireAngel Heat Alarm HT-230 – found here.

No – the FireAngel HT-630 and ST-620 smoke alarm cannot be interlinked with any other alarm. See our Pro Connected alarm range which allows you to build a network of smoke, heat and carbon monoxide alarms across the whole home.

You can install a heat alarm as it won’t false alarm to a dusty or humid rooms which makes it perfect for kitchens, utility rooms and garages where these items are usually found.

If your alarm is activating and there is no smoke present, it is likely that the sensor within the unit has been contaminated – usually by an insect or dust particles. To rectify this, simply take the soft brush attachment for your vacuum cleaner and clean around the perimeter of the alarm, this should dislodge anything that may be contaminating the sensor and rectify the false alarm. If cleaning your alarm does not resolve the issue, please contact our technical support team on 0800 141 25 61 or via email at technicalsupport@fireangeltech.com

We don’t recommend installing a smoke alarm in a kitchen as the high humidity and cooking fumes will cause the alarm to regularly false alarm.

Instead we would advise that a Kitchen Heat Alarm is installed. These alarms have been specifically designed to be installed in kitchens, attics and garages and will react to rapid changes in temperature, rather than to smoke or fumes in the air around them.

Install Kitchen Heat Alarms alongside Smoke Alarms to provide a rapid alert to all fire types across the home.