Contact Us

Call our Technical Support Team:

0330 094 5830

All other enquiries:

02477 717 700

Write to us:

FireAngel Safety Technology Limited, Sir William Lyons Rd, Vanguard Centre, Coventry CV4 7EZ

Our offices are open:

Weekdays: 8:30am - 5:30pm Weekends: Closed
Bank Holidays: Closed

FAQ's

We don’t recommend installing a smoke alarm in a kitchen as the high humidity and cooking fumes will cause the alarm to regularly false alarm.

Instead we would advise that a Kitchen Heat Alarm is installed. These alarms have been specifically designed to be installed in kitchens, attics and garages and will react to rapid changes in temperature, rather than to smoke or fumes in the air around them.

Install Kitchen Heat Alarms alongside Smoke Alarms to provide a rapid alert to all fire types across the home.

If your alarm is activating and there is no smoke present, it is likely that the sensor within the unit has been contaminated – usually by an insect or dust particles. To rectify this, simply take the soft brush attachment for your vacuum cleaner and clean around the perimeter of the alarm, this should dislodge anything that may be contaminating the sensor and rectify the false alarm. If cleaning your alarm does not resolve the issue, please contact our technical support team on 0800 141 25 61 or via email at technicalsupport@fireangeltech.com

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be private owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

If you live in Scotland find out more on our blog post here. (link to homeowner Scottish regulations blog)

To offer high protection FireAngel advise a smoke alarm within the circulation area of each floor of the property (hallway & landing), as well as within the main habitable areas such as bedrooms and living room – where we usually have more electricals such as extension leads and chargers plugged in.

We recommend you install Smoke Alarms alongside Carbon Monoxide (CO) Alarms and Kitchen Heat Alarms in your home for complete protection.