FireAngel FAQ's
Read More About the Most Common Questions We Get Asked About Our Products and Fire Safety
Guidance for where to install your smoke, heat and CO alarms can be found below:
Where your alarm is installed can trigger nuisance alarms if not correctly placed, for example too close to doors or windows.
For more guidance as to where to install your smoke, heat or CO alarm please refer to your alarm’s manual or contact our friendly Customer Support team.
Yes, the alarms will still function and interconnect without the FireAngel Pro Connected Gateway.
If you do not add the gateway, though, you will not be able to use the FireAngel Connected app.
Watch the video below for installation support:
You can add new Pro Connected alarms in to an existing system at any time in the future.
However if you’re looking to integrate the alarms in to a smart system manufactured by another company then this isn’t yet possible.
Please email connected.support@fireangeltech.com to discuss further.
Yes, all Wi-Safe2 devices are compatible with each other.
You can add new devices to an existing network at any time in the future.
Mains powered alarms are ‘hard-wired’ into your home’s 230V electricity circuit, so will have a power cable wired into the unit and require a professional installation. FireAngel’s mains alarms contain a back-up battery which will continue to protect the home if the mains power is cut or if there is an outage. Did you know – if you’re renovating a home in England you’re required to install mains powered smoke alarms during the process?
Battery-powered alarms come either with batteries which you can replace or batteries that are sealed within the unit and will last the lifetime of the device. If you want to fit and forget, look for a 10 year battery alarm that will offer you complete protection for a decade.
A Heat Alarm is perfect for detecting fires like those caused by faulty white goods, as they usually create a ‘blast’ of fire that’s very hot. Heat Alarms won’t false alarm to a dusty or humid room which makes it perfect for kitchens, utility rooms and garages where these items are usually found.
The Pro Connected FP1740W2-R does not require an internet connection to alert you to fire. However if you have a Smart Gateway included in the network (which requires internet connection), and the internet connection is lost, the alarms will still perform flawlessly and will detect danger and alarm in the home, but you won’t receive a push notification to your devices.
