As Wi-Safe2 is a mesh network, all your devices will initially report that they can see all your devices. They will then work out who is who, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.
If you still see unknown devices after 24 hours, please email connected.support@fireangeltech.com for further assistance.
We are able to provide the FireAngel Connected app on the current version of both iOS and Android, plus two previous versions. If your phone is older than this, it may not be compatible with the app, so try to install it before you buy.
For the FireAngel Connected App for Homeowners follow the below links:
If your app is asking for an activation code, you have downloaded our app which is for organisations, rather than individuals.
For the FireAngel Connected App for Homeowners follow the below links:
The two apps are just built for different purposes. FireAngel Connected is designed for consumers such as yourself, while the other app is designed for organisations who want to offer monitoring services to their stakeholders.
For the FireAngel Connected App for Homeowners follow the below links:
There are many ways that a smoke alarm can be activated, which isn’t always due to a fire, but we recommend that you should act on every alert. On receiving alerts, check the situation to judge if you need to call the emergency services, or not.
Your local Fire and Rescue Service can also support with guidance around preparing for emergency situation and the steps to help prevent them.
For the majority of installations there will be no need to configure your firewall settings. However if there is a need to configure your firewall or router must;
accept traffic from the MAC of your gateway
open TCP ports
5222
8883
443
For further support contact connected.support@fireangeltech.com
You can have up to 50 devices in a Wi-Safe2 network, including your FireAngel Pro Connected Gateway.
There are two ways to tell your alarms apart.
The loud, quick way:
Press the test button on each alarm, which will highlight that alarm in your app. This will, however, sound the alarms.
The quiet, slower way:
Take the units off base one at a time, which will generate an off base notification. This can take about a minute to get through, but does not make noise.
You can then select the device and rename in the settings.
Once you have registered for the FireAngel Connected App and set up your gateway you can hit the “Add Devices” button and follow the instructions on screen.
Not yet; integration with IFTTT is in our roadmap at FireAngel but is not currently available.
Further information will be available once an implementation date has been confirmed.
