FAQ's

As Wi-Safe2 is a mesh network, all your devices will initially report that they can see all your devices. They will then work out who is who, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.

 

If you still see unknown devices after 24 hours, please email connected.support@fireangeltech.com for further assistance.

We are able to provide the FireAngel Connected app on the current version of both iOS and Android, plus two previous versions. If your phone is older than this, it may not be compatible with the app, so try to install it before you buy.

 

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

If your app is asking for an activation code, you have downloaded our app which is for organisations, rather than individuals.

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

The two apps are just built for different purposes. FireAngel Connected is designed for consumers such as yourself, while the other app is designed for organisations who want to offer monitoring services to their stakeholders.

 

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

There are many ways that a smoke alarm can be activated, which isn’t always due to a fire, but we recommend that you should act on every alert. On receiving alerts, check the situation to judge if you need to call the emergency services, or not.

Your local Fire and Rescue Service can also support with guidance around preparing for emergency situation and the steps to help prevent them.

 

For the majority of installations there will be no need to configure your firewall settings. However if there is a need to configure your firewall or router must;

 

accept traffic from the MAC of your gateway

open TCP ports

5222

8883

443

For further support contact connected.support@fireangeltech.com

You can have up to 50 devices in a Wi-Safe2 network, including your FireAngel Pro Connected Gateway.

There are two ways to tell your alarms apart.

 

The loud, quick way:

Press the test button on each alarm, which will highlight that alarm in your app. This will, however, sound the alarms.

 

The quiet, slower way:

Take the units off base one at a time, which will generate an off base notification. This can take about a minute to get through, but does not make noise.

 

You can then select the device and rename in the settings.

Once you have registered for the FireAngel Connected App and set up your gateway you can hit the “Add Devices” button and follow the instructions on screen.

 

Not yet; integration with IFTTT is something that we are working on.

To discuss further contact connected.support@fireangeltech.com.

The FireAngel Pro Connected Gateway must remain connected to your broadband router via the provided Ethernet cable as well as to power. This is so that it can continue to communicate any events to FireAngel HQ and then on to your FireAngel app. If the Ethernet or power cable is disconnected, the alarms will continue to alert those in the household, but no events will be sent to your app.

Yes, every alarm network requires one gateway to send notifications to the app.

 

For example, if you are looking to receive notifications for your own home as well as that of your elderly parent both properties would need a gateway. You would set up your home as your own network, then you can be added as an alert contact to your parents allow you to see their network.

Yes, the alarms will still function and interconnect without the FireAngel Pro Connected Gateway.

If you do not add the gateway, though, you will not be able to use the FireAngel Connected app.

Watch the video below for installation support:

Yes! You can log into the FireAngel app from multiple devices.

You can add new Pro Connected alarms in to an existing system at any time in the future.

 

However if you’re looking to integrate the alarms in to a smart system manufactured by another company then this isn’t yet possible.

 

Please email connected.support@fireangeltech.com to discuss further.

Yes, all Wi-Safe2 devices are compatible with each other.

 

You can add new devices to an existing network at any time in the future.

 

Click here to view the FireAngel Pro Connected range.

Follow the simple steps in our installation video…

 

Installing the alarms and building your device networks couldn’t be easier. We have a helpful video to guide you through this below. But if you still require our support get in touch – on 03300 945 830 or via connected.support@fireangeltech.com.

https://www.youtube.com/watch?v=e6TqC3V1wm0

The FireAngel Connected App allows you to add multiple properties to your dashboard. This means you can set up an alarm network in the homes of your parents, a vulnerable family member, your child’s university accommodation or in your holiday home and receive notifications for all of them. You could also give your neighbours access to your home network while you go away on holiday.

The notifications will clearly state which property the alert is linked to, allowing you to react appropriately.

The Pro Connected Gateway does require an internet connection and is supplied with an ethernet cable to allow you to connect it to your broadband router.

This connection enables the push notifications from your home alarm network to your mobile or smart devices. But if the internet connection is lost the alarms will still perform flawlessly and will detect danger and alarm in the home, but you won’t receive a push notification to your devices.