FAQ's

There are two ways to tell your alarms apart.

 

The loud, quick way:

Press the test button on each alarm, which will highlight that alarm in your app. This will, however, sound the alarms.

 

The quiet, slower way:

Take the units off base one at a time, which will generate an off base notification. This can take about a minute to get through, but does not make noise.

 

You can then select the device and rename in the settings.

Yes, the alarms will still function and interconnect without the FireAngel Pro Connected Gateway.

If you do not add the gateway, though, you will not be able to use the FireAngel Connected app.

Watch the video below for installation support:

Follow the simple steps in our installation video…

 

If the danger is smoke related the devices will be sounding the alarm in a three beep pattern – ‘beep beep beep’, with the red LED also flashing three times. If the danger is Carbon Monoxide related the devices will be sounding the alarm in a four beep pattern – ‘beep beep beep beep’ with the red LED also flashing four times.

FireAngel has three alarm ranges that can be interlinked to create a network.

FireAngel Pro Connected Alarms – battery and mains powered smart alarms, which can communicate wirelessly, with the option of notifications and control via our app.

FireAngel Mains Powered – ST230 and HT230 alarms which require a hardwire interlink to communicate.

FireAngel Mains Powered – SW1 and HW1 alarms which require a hardwire interlink to communicate.

Please note – the above alarms are also compliant with new Scottish Fire & CO Regulations when built into a network.

Ordinarily, in a replaceable battery unit, it is advisable to change the battery annually with the life span of a Smoke alarm is ten years it is arguable that more damage will be done to the environment by changing and disposing of batteries annually than it is to have a battery sealed within a unit for its entire life span.

It is recommended that alarms should be replaced every 10 years. We put 10-year life batteries in our units to ensure that the battery lasts the lifetime of the alarm. Having a sealed for life, fit and forget product is of prime importance to our customers and is promoted by Fire and Rescue Services. If a unit has a replaceable battery as opposed to a sealed for life one this can cause inconvenience for our customers and increases the risk of batteries not being changed leaving customers at risk.

Research shows that children can become obsessed with fire if they are not taught about it from a young age. You can ask your Local Fire and Rescue Service for advice on how to teach your child about fire safety. There are also educational videos readily available online.

Our Products are readily available through retailers such as Screwfix, Toolstation, B&Q and are also available on Amazon.

Our alarms are manufactured by a world leader – Flex – who are located in Poland. The video below will show you the manufacturing plant and the highlight high standards that Flex complies to.

Smoke alarms with sealed batteries will provide a decade of peace, with no need to replace batteries in the unit. The whole unit can then easily be replaced with a new unit.

Alarms with replaceable batteries will require their batteries to be changed either yearly or every 5 years. After ten years you will then need to replace the alarm unit with a new alarm to ensure the sensor within the unit can detect smoke quickly.

Both units are exactly the same, the letter proceeding the model code refers to the packaging of the unit.

Both units use Wi-Safe 2 technology to wirelessly interlink. The FP2620W2-R has improved internal components.

We have a strobe and vibrating pad unit which wirelessly interlinks with FireAngel Pro Connected or Wi-Safe 2 smoke, heat and carbon monoxide alarms. The strobe and vibrating pad unit monitors any alarm on the network and if there is ever a smoke or CO event the unit will warn the user by emitting a bright flashing light along with vibrations from the pad which is best to be kept under a pillow or mattress.

Radio interlinked alarms can we wirelessly interlinked with each other using an RF module (which is installed in the back of the alarm). Radio – Interlinked simply means wirelessly interlinked.

Wireless interlink alarms have a range of up to 35m between units.

Your Vibrating pad and strobe unit will alert you to various faults using a series of different fault light flash sequences. Each fault has a different fault light indicator – you can find guidance on fault light indicators in your user manual or you can contact our technical support team on 0800 141 25 61 or technicalsupport@fireangeltech.com.

Pressing the test button on your smoke alarm weekly should suffice to show you that your alarm is functioning. Using fire or smoke in your home to test an alarm is not a reliable way to ensure that your unit is functioning. If you want to carry out an alternative test to pressing the test button, we would always advise you to use testing accessories such as smoke in a can.

A chirping noise is usually an indicator of a low battery. The unit should be replaced. If your alarm is still within its warranty dates please contact our Technical Support team on 0800 141 25 61 or via email at technicalsupport@fireangeltech.com and a member of the team will be happy to help.

In England, regulations require that you have at least one smoke alarm on every floor of the property where a room is used wholly or partly as living accommodation and a carbon monoxide alarm must be installed in any room containing a solid fuel-burning appliance.

In England, regulations require that you have at least one smoke alarm on every floor of the property where a room is used wholly or partly as living accommodation and a carbon monoxide alarm must be installed in any room containing a solid fuel-burning appliance.

Smoke alarms should be replaced at least every 10 years – this ensures that the sensor within the alarm has not deteriorated and unable to detect smoke within the parameters set by the British Standards applicable to all smoke alarms.

Carbon Monoxide alarms should be replaced after 7 or 10 years, depending on the individual unit.

Please refer to the product manual provided with your unit for further detail.

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be privately owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

To offer high protection FireAngel advises a smoke alarm within the circulation area of each floor of the property (hallway & landing), as well as within the main habitable areas such as bedrooms and living room – where we usually have more electricals such as extension leads and chargers plugged in.

We recommend you install Heat Alarms alongside Smoke Alarms and Carbon Monoxide (CO) Alarms in your home for complete protection.

If you live in Scotland find out more about the law in your area on our blog post here.

Guidance can vary from region to region. The general rule is to have at least one smoke alarm on every floor, a heat alarm in the kitchen and a Carbon Monoxide unit in any room with a fuel-burning appliance. It is advisable to check with your local authority for guidance on specific rules for your region.

If you live in Scotland find out more about the law in your area on our blog post here. (link to homeowner Scottish regulations blog)

If your alarms are interlinked they will all raise the alarm in unison, which means the cause of danger may be difficult to locate.

If the danger is smoke related the devices will be sounding the alarm in a three beep pattern – ‘beep beep beep’

If the danger is Carbon Monoxide related the devices will be sounding the alarm in a four beep pattern – ‘beep beep beep beep’

Pressing the test button on any of the alarms in the network will silence all alarms except the alarm which has originally detected the danger.

You can find tips on how to teach young people about Fire Safety here: https://www.fireangel.co.uk/blog/how-to-teach-young-children-about-fire-safety

Our Pro Connected devices including the Gateway unit are ideal if you want to protect your pets while you are not home. The Gateway will enable you to get instant notifications for any alarm activity on your smartphone/device.

Protecting elderly or vulnerable members of our family from fire and CO dangers is a key concern for many of us, especially when they live independently.

You can contact your local Fire and Rescue service for information on how to make escape plans for your home, alternatively, you can get information by visiting this website https://www.fireservice.co.uk/safety/escape-plans/

Our Gateway unit is ideal for people who want to receive instant alerts to any alarm activity, whether this be in their own property or someone else. The Gateway plugs into your broadband router and enables you to monitor / remotely access Pro Connected units via our free FireAngel Connected App.

If you are replacing a unit like for like you can install the replacement onto the existing base plate. If you need advice on replacing a specific model, our Technical support team will be happy to advise and can be contacted on 0800 141 25 61 or by email at technicalsupport@fireangeltech.com

We do not recommend using an alarm after its replace by date as the internal components begin to degrade after this time and the alarm will not be as reliable as it once was.

Yes – if you install The FireAngel Pro connected range, alongside the Gateway Unit, you will be able to receive instant alerts to any alarm activity on your smartphone/device via the free FireAngel Connected App.

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be private owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

If you live in Scotland find out more on our blog post here. (link to homeowner Scottish regulations blog)

To offer high protection FireAngel advise a smoke alarm within the circulation area of each floor of the property (hallway & landing), as well as within the main habitable areas such as bedrooms and living room – where we usually have more electricals such as extension leads and chargers plugged in.

We recommend you install Smoke Alarms alongside Carbon Monoxide (CO) Alarms and Kitchen Heat Alarms in your home for complete protection.

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be private owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

If you live in Scotland find out more on our blog post here. (link to homeowner Scottish regulations blog)

To offer high protection FireAngel advise a smoke alarm within the circulation area of each floor of the property (hallway & landing), as well as within the main habitable areas such as bedrooms and living room – where we usually have more electricals such as extension leads and chargers plugged in.

We recommend you install Smoke Alarms alongside Carbon Monoxide (CO) Alarms and Kitchen Heat Alarms in your home for complete protection.

In order to identify how many alarms to install you need to research the guidelines for fire detection that apply in your local area, using regulations such as Building Regulations or the guidance in BS5839-6, and consider your property type; whether that be private owned, rented, new build, renovated etc. The advice below is purely provided for ‘best practice’ and should not be used independently.

If you live in Scotland find out more about the law in your area on our blog post here. (link to homeowner Scottish regulations blog)

Smoke Alarms: To offer high protection FireAngel advise a smoke alarm within the circulation area of each floor of the property, as well as within the main habitable areas such as bedrooms and living room. It’s important to remember that the sensors in all smoke alarms deteriorate after time, at FireAngel we recommend that smoke alarms are replaced every 10 years.

Heat Alarms (Kitchen Alarms): Heat alarms are the only alarm suitable for use within the kitchen as they’re not affected by cooking fumes like traditional smoke alarms. Over 60 Percent of fires start in the kitchen, with cooking and faulty white goods (fridges and tumble driers) being the main causes. FireAngel recommend a heat alarm is fitted in the kitchen, but you can also fit additional heat alarms in the garage and loft to protect these areas.

Carbon Monoxide (CO) alarms: A Carbon Monoxide detector is the only way to be alerted to a carbon monoxide leak; it can’t be smelt, tasted or seen so it’s impossible for human senses to detect. Known as the ‘Silent Killer’, carbon monoxide (CO) occurs when fuels burn incompletely, with common sources being boilers, gas fires and hobs and solid fuel burners. However, carbon monoxide can also pass through walls, so you would also be at risk if a neighbouring property had a leak. FireAngel recommend a CO alarm is installed between 1 m and 3 m away from each fuel-burning appliance, as well as installing additional units in areas such as living rooms and bedrooms where you spend most time whilst at home.

For the quickest alert to fire we recommend that the alarms in the home are all interlinked, either with a hardwired or wireless connection.

Our Pro Connected alarm range allows you to build a network across your entire home. For example, a network of 7 x smoke alarms, 3 x heat alarms, 3 x carbon monoxide alarms and a Gateway will be completely secure and protect your whole home.