Terms

Here you can learn about our commitment to privacy protection. 

Find our Privacy and Cookies Policy, GDPR policy and Legal policy listed further below:

To read a policy, simply click on the title which will expand and allow you to read the full policy. If you have any questions or concerns regarding any of our policies please contact gdpr@fireangeltech.com

Find our policies listed below:

Privacy and Cookies policy

Data protection

FireAngel Safety Technology take your privacy very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy. The use of our website is usually possible without providing personal information. As far as on our sides personal data (such as names, addresses, contact numbers and/or e-mail addresses) are collected, this is as far as possible on a voluntary basis. This data is not without your express consent to third parties.
We point out that data transmission over the Internet (e.g. when communicating via email) can have security gaps. A complete protection of data against unauthorised access by third parties is not possible.

Privacy Statement for the Use of Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is the Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043. Google Analytics uses. “Cookies”. These are text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website are usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymisation on this website your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address is transmitted to a Google server in the US and shortened there. On behalf of the operator of this site Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other with website and internet related services to the website operator. Is undertaken as part of Google Analytics that your browser sends IP address cannot be merged with other data of Google. You can refuse the use of cookies by selecting the appropriate settings on your browser software; however, we point out that you can optionally use to their full extent in this case not all features of this website. You can also prevent the data generated by the cookie and relating to your usage of the website (incl. Your IP address) to Google and the processing of these data by Google, by downloading available at the following link browser plugin and install: https://tools.google.com/dlpage/gaoptout

Information, erasure or blocking

You always have the right to free information about your stored personal data, its origin and destination and the purpose of data processing as well as a right to correction, blocking or deletion of this data. For this purpose, as well as other questions relating to personal data please do not hesitate to contact us.

If you have further questions regarding your stored personal data or suggestions regarding data protection, please email us at gdpr@fireangeltech.com

Cookies

What are ‘cookies’?

Cookies used on websites are very different to the edible cookies many of us will be familiar with. ‘Cookies’ are small pieces of information sent by a specific web server to a web browser, this enables the server to collate and collect information from browser. Cookies can be used to identify you when you browse or interact with a website, to keep track of your browsing patterns and to build up a demographic profile. Cookies can allow registered users to view and access personalised versions of websites and forms.

The cookies we use on our website cause no harm to your device(s) and do not contain viruses. We use cookies to make our offer more user-friendly, effective and safer for our visitors. Our cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain on your device memory until you delete them. These cookies allow us to recognise your browser on your next visit. You can set your browser so that you are informed about the use of cookies and allow cookies only in individual cases, activate the acceptance of cookies in certain cases or general rule and the automatic deletion of cookies when you close the browser. Upon deactivation of cookies, the functionality of this website may be restricted.

Cookies we use:

We use very few cookies; the only information we collect about users is through Google Analytics or HubSpot:

Google Analytics is the industry standard way of tracking visits to websites. If you wish to find out more information about how it uses cookies, you can do so by clicking the following link which will redirect you to the Google Analytics support pages. If we didn’t use Google Analytics we would not understand how you came found our website, what you liked and/or disliked, in other words we use this information to improve your user experience when visiting our website. Through collecting Google Analytics data, we can’t identify individuals or gain access to their personal data, Google Analytics only provides us with information in relation to the trends and patterns of our site use.

If you would like to be removed from being tracked by our Google Analytics, then please click on the following link to the ‘Google Analytics Opt-out Browser Add-on’ – https://tools.google.com/dlpage/gaoptout and then download and install the add-on for your web browser.

HubSpot is the platform this website is built on. Again, HubSpot uses cookies solely for tracking purposes to help improve our services to you through the use of this website, any email communication you opt-in for and other media available to you through our website. . If you wish to find out more information about how it uses cookies, you can do so by clicking the following link which will redirect you to the HubSpot support pages.

General Data Protection Regulations 2018 (GDPR)

Read our full GDPR policy, listed below this tab.

Amendments

Please note that this privacy and cookies policy is subject to change from time to time. It was last updated in May 2018.

Contact

We understand you have the right to see the data we have collected about you. If you have any requests concerning your personal information, suggestions or any queries with regard to these practices, please email us at gdpr@fireangeltech.com

GDPR policy

As we’ve mentioned before data protection and privacy are super important to us. This page has some legal technicalities, but also is underpinned by a genuine concern that we do everything we can to ensure your data is treated with the respect that we would want our data treated.

We have reviewed our data collection and retention policy in line with the General Data Protection Act.  This page provides an overview, if you would like more details please contact us via email gdpr@fireangeltech.com

If you are a customer or supplier, we will have your data stored in a number of other places for the purposes of invoicing, paying bills, delivering projects and offering customer support in compliance with our product warranties. This policy relates specifically to the marketing data collected via this website www.fireangel.co.uk or events we have either hosted or exhibited at. If you require further information, please email gdpr@fireangeltech.com outlining the information you require.

Information collected

We collect personal data from visitors to this website through the use of online forms, email hyperlinks and the contact us page. We collect your details when you email us with an enquiry. We may also have collected your details when we met you at an event, exhibition, trade-show, conference or a networking session.

When you submit your data to us, either through the website, by email or in person, this is collected by HubSpot or Salesforce (our CRM platforms) and is used by us in a variety of ways, specifically:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering membership of our newsletter distribution list
  • Conducting market research

In all cases our aim is that it is clear what you are opting into and you will have given your consent for us to use your data.

More generally, we do not pass on our data to any third party. If you have attended an event we have showcased at, downloaded a content offer or asked to subscribe to our blogs then we collect your name and email address and use this to send out news and information from FireAngel. You can unsubscribe from the mailing list at any time, either by using the unsubscribe feature on the very bottom of every email sent or by emailing gdpr@fireangeltech.com stating ‘UNSUBSCRIBE’ in the subject line of your email.

HubSpot and Salesforce are our client relationship management tools and both collect and store your data securely.

HubSpot is a cloud-based provider with a significant European customer base and impressive commitment to GDPR. More about the HubSpot commitment to data protection.

Salesforce is a cloud-based CRM platform that allows companies transparency and control of customer data to encourage compliance with EU regulations such as GDPR. More about Salesforce’s GDPR readiness here.

Disclosure, opt out and deletion of your data

Disclosures
We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent.
Want more details?
You have the right to see the data we have collected about you. If you have any requests concerning your personal information or any queries with regard to these practices please contact, please email gdpr@fireangeltech.com outlining the information you require or any concerns you may have.
Opt out?
If you’d like to opt-out of receiving email or newsletter communications from us, or would like to change the media that we use to contact you (like changing from email to postal mail), please email gdpr@fireangeltech.com. Our emails will always include an unsubscribe link at the very bottom.
Data retention and deletion
From May 2018, our policy is to retain data for ten years, if we have not substantive contact with you over a two-year period then we will delete your record from our database unless you have purchased product from us in which we will need to retain your information for a minimum of warranty period. If you would like to see or remove your personal data from our database, again please email gdpr@fireangeltech.com.

Data Capture Information

We will send you information according to the preferences you submitted via our online forms. If you would like to change these preferences at any point, please email gdpr@fireangeltech.com.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

And lastly

If you have any concerns about our GPDR policy, you can contact gdpr@fireangeltech.com.

In addition to the above, we collect anonymous data information automatically about your visit to our website through cookies. Please see our Privacy and Cookies policy (listed above) for more details. This does not fall within the remit of GDPR but is important.

Legal Policy

This website is brought to you courtesy of FireAngel Safety Technology.

Our head office and registered address is: FireAngel Safety Technology Ltd, Vanguard Centre, Sir William Lyons Road, Coventry, CV4 7EZ, United Kingdom, +44 (24) 7771 7700.

Company Number: 06811136

VAT Number:  948 935463

This is a gateway page for some important legal information.

Our approach to use of your data and your privacy can be found in our GDPR policy (listed above).

The EU Privacy Directive, also known as the Cookie law, asks us to tell you about the cookies we use on our website.

Disclaimers

The opinions expressed on this website and the blog authors are made with best intent and with the best information at the time. Whilst every caution has been taken to provide our readers with the most accurate information and honest analysis, please use your discretion before taking any decisions based on the information in this website.

All data and information provided on this site is for informational purposes only, FireAngel Safety Technology  makes no representations as to accuracy, completeness, correctness, suitability, or validity of any information on this site to your business and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. If in doubt, please seek professional advice.

Owner’s End User Wi-Safe Connect policy

FIRE ANGEL WI-SAFE GATEWAY – PRODUCT PRIVACY NOTICE

We take your privacy very seriously. We ask that you read this privacy notice carefully. It sets out important information about the operation of your Fire Angel Wi-Safe Gateway product and about:

  1. WHO WE ARE

FireAngel Safety Technology Limited is a private limited company, registered under the laws of England and Wales, with company number 3641019 and whose registered address is Vanguard Centre, Sir William Lyons Road, Coventry, CV4 7EZ, United Kingdom, +44 (24) 7771 7700.

We are the “controller” of personal data we collect from you or you provide to us. This means that when we collect and use your personal data, we are responsible for ensuring that your personal data is lawfully and properly processed and our conduct is regulated by the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”). Our registration number under the Data Protection Public Register is ZA062715.

When the following words with capital letters are used in this Privacy Notice, this is what they mean:

Contract Service Provider means the entity that installed the Product in your premises.
Product means the Fire Angel Wi-Safe Gateway product.
Product Software means the software that is embedded in the Product, which enables it to function.
Service means the Fire Angel Wi-Safe Connect service.
“we” “us” and “our” means FireAngel Safety Technology Limited.
  1. PERSONAL DATA WE MAY COLLECT FROM YOU

The following table explains what personal data we will or may collect about you and how it will be collected.

Category of personal data What the personal data is and how it is collected
Information you give us (“Submitted information“) The personal data you give us may include: your first and last names, address, e-mail address, telephone number, country of residence, enquiries you submit to us about the Product, the Product Software and/or the Service, information about problems/defects you are experiencing with the Product, the Product Software and/or the Service and/or details relating to why you are corresponding with/contacting us.

 

We may collect this personal data:

when you fill in and submit (i.e. via the Internet) forms we ask you to complete in relation to the Product, the Product Software and/or the Service;

by corresponding or communicating with us, including by telephone, by letter or by email.

Information we collect via the Product, Product Software and the Service

(“Product Information” and “Operational Information”)

The personal data we collect may include:

technical information, comprising the type of Product you use, a unique product identifier (for example, the serial number and/or model number of the Product) the MAC address of the Product’s network interface, IP address, network information, time zone setting, Product Software version number (“Product Information“);

details about the operation of the Product and/or the Product Software, comprising the activation state of the Product (i.e. whether it is turned on, connected to our network and operating within normal parameters (which is determined solely by us)), the dates and times at which the alarm in the Product has been triggered (e.g. by smoke or carbon monoxide) and if and when the alarm in the Product has been silenced subsequently, the dates and times at which the “test” button on the Product has been pressed, battery charge level and other diagnostic information about the Product and its performance (“Operational Information“).

 

This personal data will be collected automatically during the normal operation of the Product (via the Product Software and the Service).

Information we receive from other sources (“Third Party Information”) We work closely with other parties (including, for example, Contract Service Providers, technical services providers and distributors of the Product) to enable us to monitor the quality of our products and their operation and we may receive information from those other parties about you, about the Product, the Product Software and/or the Service.

 

The personal data provided to us may include: your first and last names, your email address and/or your correspondence address, your Product serial number and information about correspondence/contact you have had with them concerning the Product, the Product Software and/or the Service and/or its/their operation.

 

This personal data will be provided to us by third parties, including the entity who installed the Product in the premises where it is located.

We need to collect the above personal data, so that the Product can perform its function and so that we can provide the Service. If you do not provide the above personal data to us, it may prevent the Product and Product Software from operating correctly and it may delay or prevent us from providing the Service.

  1. HOW AND WHY WE USE YOUR PERSONAL DATA

Under the GDPR, we can only use your personal data if we have a legal basis for doing so. The legal basis on which we use your personal data is that the use of your personal data described in the table below is necessary for the performance of that contract with you or to take steps, at your request, before entering into that contract (i.e. your agreement to the End User Licence Agreement forms a contract between you and us, under which we are legally bound to provide the Service (subject to the terms and conditions set out in the End User Licence Agreement)).

We use the information we collect about you (i.e Submitted Information, Product Information, Operational Information and Third Party Information) in the following ways:

Category of personal data How and why we use your personal data
Submitted Information Used by us:

so that we can we can register your Product on our Fire Angel Wi-Safe network;

so that the Product can (i.e. via the Internet) connect to our network and perform its function; and

in order for the Service to operate or to notify you that we are ending the Service in accordance with the End User Licence Agreement.

Submitted Information

Product Information 

Operational Information

Used by us, so that we can:

identify your Product on our network (and distinguish it from other products on our network);

monitor the Product and its operation and use in connection with the Service. We will use the information gathered on an aggregated and anonymised basis to ascertain behaviour patterns in respect of the use made of and/or interaction with the Product from time to time. For example, the Product Software will tell us the number of times the alarm in the Product is triggered and subsequently silenced over a period of time and we will use the information we gather to understand the frequency of risk patterns where fire/temperature/CO risk is identified;

in the event that the alarm in the Product is triggered, send automated notifications to you (including “push” notifications, where you have indicated you would like to receive them (i.e. by ticking the push notification’s check box in your device settings)) via a mobile software application (if you have downloaded and installed the same on a mobile device) and/or to a third party email address (nominated by you);

analyse faults with the Product that are reported to us via the Service and to provide customer assistance in respect of such faults in accordance with any applicable warranty in respect of the Product;

develop and/or improve the technical operation and/or quality of our products/services and/or any software used in connection with our products/services.

Submitted Information

Third Party Information

Used by us, so that we can:

provide you with customer service and support in relation to the Product, the Product Software and/or the Service, if and when you contact us and ask us to do so;

monitor the quality of our products, their operation and/or our products’ compliance with applicable laws and regulations;

contact you or the installer of the Product about issues/faults with/the performance of the Product, the Product Software and/or the Service

We may also use the information you provide to us in an aggregated and anonymous form for research purposes and to help us make development, marketing, sales and/or other business decisions.

We may associate/combine any category of information with any other category of information (for example, we may associate/combine Submitted Information with Third party Information) and will treat the combined information as personal data in accordance with this Privacy Notice for as long as it is combined.

  1. DISCLOSURE OF YOUR INFORMATION

At any time during which the Product, the Product Software and/or the Service are in use, we may disclose some or all of the data we collect from you to the following third parties:

Category of data Recipient
Submitted Information

Product Information

Operational Information

 

Contract Service Provider: We will disclose this data to the Contract Service Provider via our FireAngel Connect software, which will allow the Contract Service Provider to access, process, analyse and/or store the data for the purposes of enabling them to perform any contract they enter into with you and to:

monitor the operational status and usage of the Product;

receive alerts about faults that have arisen with the Product;

receive alerts about the dates and times at which the alarm in the Product has been triggered;

monitor the dates and times at which the “test” button on the Product has been tested.

This is so that the Contract Service Provider can:

notify you if the Product is not connected to our network,

notify you if the Product has developed a fault;

send you email notifications about the dates and times at which the alarm in the Product has been triggered;

(if you have registered the Fire Angel Wi-Safe Connect App) send push notifications to the Fire Angel Wi-Safe App about the dates and times at which the alarm in the Product has been triggered; and/or

notify you to remind you to test your Product.

Submitted Information

Product Information

Operational Information

Third Party Information

The entity from whom the Contract Service Provider purchased your Product (“Distributor“): we will disclose this data to the Distributor so that they can:

provide you with customer service and support in relation to the Product, the Product Software and/or the Service, if and when you contact us/them and ask us/them to do so;

communicate/correspond with us about customer service and support issues, faults and/or maintenance issues you are experiencing / have experienced in respect of the Product, the Product Software and/or the Service.

We may need to share your personal data with other third parties:

  • where disclosure of the information is in our legitimate interests (i.e. for the success, growth and protection of our business), including:
  • with prospective sellers or buyers of businesses or assets, if we plan to sell or buy any business or assets, but we will only do so after the prospective seller or buyer has entered into an agreement with us to protect the confidentiality and security of your personal data;
  • if FireAngel Safety Technology Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about users of the Product/Product Software/Service will be one of the transferred assets;
  • in order to enforce or apply the EULA and/or any other agreements or to investigate potential breaches and/or to protect the rights, property or safety of FireAngel Safety Technology Limited, our customers, or others.
  • where disclosure of the information is necessary for compliance with a legal obligation to which we are subject, including:
  • if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request, in which case we may have to disclose your personal data to law enforcement agencies and regulatory authorities.

We may allow other IT service providers to handle your personal data if we are satisfied that we have a legal basis to share the same with them and they take appropriate measures to protect your personal data.

  1. WHERE WE STORE YOUR PERSONAL DATA

Personal data you provide to us by corresponding with us by telephone, email or otherwise howsoever will be filed and stored at our offices (at FireAngel Safety Technology Limited, Vanguard Centre, Coventry, CV4 7EZ).

Information which we collect from and about you (including Submitted Information, Product Information and Operational Information) will also be stored using the Amazon Cloud service, via an account which we control and administer. The information stored using the Amazon Cloud service is a distributed cloud platform, and therefore the information we collect is not stored at one specific address. Nevertheless, all the information you provide to us and which we collect will be stored at a destination within the European Economic Area (“EEA”).

  1. HOW LONG WE WILL KEEP YOUR PERSONAL DATA

We will hold your personal data for the following duration:

  • Submitted Information: For as long as your subscription to the FireAngel connect system (i.e. the Service) remains live, plus 3 years;
  • Product Information: For as long as your subscription to the FireAngel connect system (i.e. the Service) remains live, plus 3 years;
  • Operational Information: For as long as your subscription to the FireAngel connect system (i.e. the Service) remains live, plus 3 years;
  • Third Party Information: For as long as your subscription to the FireAngel connect system (i.e. the Service) remains live, plus 3 years.

We will not retain and process your personal data other than for the purposes set out in this Privacy Notice.

When it is no longer necessary to retain your personal data, we will delete or anonymise it.

  1. YOUR RIGHTS

You have the following rights in respect of your Personal Data, which you can exercise free of charge (unless your request is manifestly unfounded or excessive, in which case we may charge you a reasonable fee or refuse to act on the request):

Right Description
Access The right to be provided with a copy of your personal data.
Rectification The right to require us to correct any mistakes in your personal data.
To be forgotten The right to require us to delete your personal data – in certain situations.
Restriction of processing The right to require us to restrict processing of your personal data — in certain circumstances (e.g. if you contest the accuracy of the personal data).
Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party  — in certain situations.
To object The right to object:

at any time to your personal data being processed for direct marketing (including profiling);

in certain other situations to our continued processing of your personal data (e.g. processing carried out for the purpose of our legitimate interests).

Not to be subject to automated individual decision-making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

For further information on each of those rights, including the circumstances in which they apply, please contact us or consult  the guidance issued by the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, or write to us (see below: ‘How to contact us’);
  • let us have enough information to identify you (e.g. your full name, address and client or matter reference number);
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know what right you want to exercise and the information to which your request relates.
  1. KEEPING YOUR PERSONAL DATA SECURE

We have appropriate security measures to prevent your personal data from being accidentally lost, or used or accessed unlawfully. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

  1. HOW TO COMPLAIN

We hope we can resolve any query or concern you may raise about our use of your personal data (see below ‘How to contact us’).

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioners Office, who may be contacted at https://ico.org.uk concerns or telephone: 0303 123 1113.

  1. CHANGES TO THIS PRIVACY NOTICE

This Privacy Notice was originally published in September 2016 and last updated in [June 2018].

We may change this Privacy Notice from time to time. Any changes we may make to our Privacy Notice in the future will be posted on our website (at https://www.fireangel.co.uk) and, where appropriate, notified to you by e-mail. Please check our website frequently to see any updates or changes to this Privacy Notice.

  1. HOW TO CONTACT US

Please contact us by post, email or telephone if you have any questions about this privacy notice or the personal data we hold about you. Our contact details are as follows:

Post: FireAngel Safety Technology Limited, Vanguard Centre, Coventry, CV4 7EZ

Email: gdpr@fireangeltech.com

Telephone: +44 (24) 7771 7700

To read our terms in German, please visit here

Tenant End User Wi-Safe Connect policy

FIREANGEL WI-SAFE GATEWAY – PRODUCT PRIVACY NOTICE

We take your privacy very seriously. We ask that you read this privacy notice carefully. It sets out important information about the operation of your Fire Angel Wi-Safe Gateway product and about:

  1. WHO WE ARE

FireAngel Safety Technology Limited is a private limited company, registered under the laws of England and Wales, with company number 3641019 and whose registered address is Vanguard Centre, Sir William Lyons Road, Coventry, CV4 7EZ, United Kingdom, +44 (24) 7771 7700.

We are the “controller” of personal data we collect from you or you provide to us. This means that when we collect and use your personal data, we are responsible for ensuring that your personal data is lawfully and properly processed and our conduct is regulated by the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”). Our registration number under the Data Protection Public Register is ZA062715.

When the following words with capital letters are used in this Privacy Notice, this is what they mean:

Contract Service Provider means the entity that installed the Product in the Premises.
Premises means the premises at which the Product has been installed and in which it operates.
Product means the Fire Angel Wi-Safe Gateway product.
Product Software means the software that is embedded in the Product, which enables it to function.
Service means the Fire Angel Wi-Safe Connect service.
“we” “us” and “our” means Fireangel Safety Technology Limited.

 

  1. PERSONAL DATA WE MAY COLLECT FROM YOU

The following table explains what personal data we will or may collect about you and how it will be collected.

Category of personal data What the personal data is and how it is collected
Information you give us (“Submitted information“) The personal data you give us may include: your first and last names, address, e-mail address, telephone number, country of residence, enquiries you submit to us about the Product, the Product Software and/or the Service, information about problems/defects you are experiencing with the Product, the Product Software and/or the Service and/or details relating to why you are corresponding with/contacting us.

 

We may collect this personal data:

when you fill in and submit (i.e. via the Internet) forms we ask you to complete in relation to the Product, the Product Software and/or the Service;

by corresponding or communicating with us, including by telephone, by letter or by email.

Information we collect via the Product, Product Software and the Service

(“Product Information” and “Operational Information”)

The personal data we collect may include:

technical information, comprising the type of Product you use, a unique product identifier (for example, the serial number and/or model number of the Product) the MAC address of the Product’s network interface, IP address, network information, time zone setting, Product Software version number (“Product Information“);

details about the operation of the Product and/or the Product Software, comprising the activation state of the Product (i.e. whether it is turned on, connected to our network and operating within normal parameters (which is determined solely by us)), the dates and times at which the alarm in the Product has been triggered (e.g. by smoke or carbon monoxide) and if and when the alarm in the Product has been silenced subsequently, the dates and times at which the “test” button on the Product has been pressed, battery charge level and other diagnostic information about the Product and its performance (“Operational Information“).

 

This personal data will be collected automatically during the normal operation of the Product (via the Product Software and the Service).

We need to collect the above personal data, so that the Product can perform its function and so that we can provide the Service. If you do not provide the above personal data to us, it may prevent the Product and Product Software from operating correctly and it may delay or prevent us from providing the Service.

  1. HOW AND WHY WE USE YOUR PERSONAL DATA

Under the GDPR, we can only use your personal data if we have a legal basis for doing so. The legal basis on which we use your personal data is that the use of your personal data described in the table below is necessary for the purposes of our legitimate interests (i.e. for the success, growth and protection of our business) and/or for the purposes of the legitimate interests of the owner of the Premises (i.e. for the operation of the Product and the safety of the Premises.

We use the information we collect about you (i.e Submitted Information, Product Information  and Operational Information) in the following ways:

Category of personal data How and why we use your personal data
Submitted Information

Product Information 

Operational Information

Used by us, so that we can:

identify the Product on our network (and distinguish it from other products on our network);

monitor the Product and its operation and use in connection with the Service. We will use the information gathered on an aggregated and anonymised basis to ascertain behaviour patterns in respect of the use made of and/or interaction with the Product from time to time. For example, the Product Software will tell us the number of times the alarm in the Product is triggered and subsequently silenced over a period of time and we will use the information we gather to understand the frequency of risk patterns where fire/temperature/CO risk is identified;

in the event that the alarm in the Product is triggered, send automated notifications to you (including “push” notifications, where you have indicated you would like to receive them (i.e. by ticking the push notification’s check box in your device settings)) via a mobile software application (if you have downloaded and installed the same on a mobile device) and/or to a third party email address (nominated by you);

analyse faults with the Product that are reported to us via the Service and to provide customer assistance in respect of such faults in accordance with any applicable warranty in respect of the Product;

develop and/or improve the technical operation and/or quality of our products/services and/or any software used in connection with our products/services;

provide you with customer service and support in relation to the Product, the Product Software and/or the Service, if and when you contact us and ask us to do so;

monitor the quality of our products, their operation and/or our products’ compliance with applicable laws and regulations;

contact the Premises owner or the installer of the Product about issues/faults with/the performance of the Product, the Product Software and/or the Service.

We may also use the information you provide to us in an aggregated and anonymous form for research purposes and to help us make development, marketing, sales and/or other business decisions.

We may associate/combine any category of information with any other category of information (for example, we may associate/combine Submitted Information with Operational Information) and will treat the combined information as personal data in accordance with this Privacy Notice for as long as it is combined.

  1. DISCLOSURE OF YOUR INFORMATION

At any time during which the Product, the Product Software and/or the Service are in use, we may disclose some or all of the data we collect from you to the following third parties:

Category of data Recipient
Product Information

Operational Information

The owner of the Premises: We will disclose this data to the owner of the Premises via our FireAngel Connect software, which will allow the owner of the Premises to access, process, analyse and/or store the data for the purposes of enabling them to:

monitor the operational status and usage of the Product;

receive alerts about faults that have arisen with the Product;

receive alerts about the dates and times at which the alarm in the Product has been triggered;

monitor the dates and times at which the “test” button on the Product has been tested.

This is so that the owner of the Premises can:

notify you if the Product is not connected to our network;

notify you if the Product has developed a fault;

notify you to remind you to test the Product.

Product Information

Operational Information

 

Contract Service Provider: We will disclose this data to the Contract Service Provider via our FireAngel Connect software, which will allow the Contract Service Provider to access, process, analyse and/or store the data for the purposes of enabling them to perform any contract they have entered into with the owner of the Premises and to:

monitor the operational status and usage of the Product;

receive alerts about faults that have arisen with the Product;

receive alerts about the dates and times at which the alarm in the Product has been triggered;

monitor the dates and times at which the “test” button on the Product has been tested.

This is so that the Contract Service Provider can notify the owner of the Premises:

if the Product is not connected to our network;

if the Product has developed a fault;

about the dates and times at which the alarm in the Product has been triggered;

with reminders to test the Product.

Product Information

Operational Information

 

The entity from whom the Contract Service Provider purchased the Product (“Distributor“): we will disclose this data to the Distributor so that they can:

provide customer service and support in relation to the Product, the Product Software and/or the Service, if and when you contact us/them and ask us/them to do so;

communicate/correspond with us about customer service and support issues, faults and/or maintenance issues you are experiencing / have experienced in respect of the Product, the Product Software and/or the Service.

We may need to share your personal data with other third parties:

  • where disclosure of the information is in our legitimate interests (i.e. for the success, growth and protection of our business), including:
  • with prospective sellers or buyers of businesses or assets, if we plan to sell or buy any business or assets, but we will only do so after the prospective seller or buyer has entered into an agreement with us to protect the confidentiality and security of your personal data;
  • if Fireangel Safety Technology Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about users of the Product/Product Software/Service will be one of the transferred assets;
  • in order to enforce or apply the EULA and/or any other agreements or to investigate potential breaches and/or to protect the rights, property or safety of Fireangel Safety Technology Limited, our customers, or others.
  • where disclosure of the information is necessary for compliance with a legal obligation to which we are subject, including:
  • if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request, in which case we may have to disclose your personal data to law enforcement agencies and regulatory authorities.

We may allow other IT service providers to handle your personal data if we are satisfied that we have a legal basis to share the same with them and they take appropriate measures to protect your personal data.

  1. WHERE WE STORE YOUR PERSONAL DATA

Personal data you provide to us by corresponding with us by telephone, email or otherwise howsoever will be filed and stored at our offices (at Fireangel Safety Technology Limited, Vanguard Centre, Coventry, CV4 7EZ).

Information which we collect from and about you (including Submitted Information, Product Information and Operational Information) will also be stored using the Amazon Cloud service, via an account which we control and administer. The information stored using the Amazon Cloud service is a distributed cloud platform, and therefore the information we collect is not stored at one specific address. Nevertheless, all the information you provide to us and which we collect will be stored at a destination within the European Economic Area (“EEA”).

  1. HOW LONG WE WILL KEEP YOUR PERSONAL DATA

We will hold your personal data for the following duration:

  • Submitted Information: For as long as the owner of the Premises’ subscription for the FireAngel Connect system (i.e. the Service) remains active, plus 3 years;
  • Product Information: For as long as the owner of the Premises’ subscription for the FireAngel Connect system (i.e. the Service) remains active, plus 3 years;
  • Operational Information: For as long as the owner of the Premises’ subscription for the FireAngel Connect system (i.e. the Service) remains active, plus 3 years.

We will not retain and process your personal data other than for the purposes set out in this Privacy Notice.

When it is no longer necessary to retain your personal data, we will delete or anonymise it.

  1. YOUR RIGHTS

You have the following rights in respect of your Personal Data, which you can exercise free of charge (unless your request is manifestly unfounded or excessive, in which case we may charge you a reasonable fee or refuse to act on the request):

Right Description
Access The right to be provided with a copy of your personal data.
Rectification The right to require us to correct any mistakes in your personal data.
To be forgotten The right to require us to delete your personal data – in certain situations.
Restriction of processing The right to require us to restrict processing of your personal data — in certain circumstances (e.g. if you contest the accuracy of the personal data).
Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party  — in certain situations.
To object The right to object:

at any time to your personal data being processed for direct marketing (including profiling);

in certain other situations to our continued processing of your personal data (e.g. processing carried out for the purpose of our legitimate interests).

Not to be subject to automated individual decision-making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

For further information on each of those rights, including the circumstances in which they apply, please contact us or consult  the guidance issued by the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, or write to us (see below: ‘How to contact us’);
  • let us have enough information to identify you (e.g. your full name, address and client or matter reference number);
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know what right you want to exercise and the information to which your request relates.
  1. KEEPING YOUR PERSONAL DATA SECURE

We have appropriate security measures to prevent your personal data from being accidentally lost, or used or accessed unlawfully. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

  1. HOW TO COMPLAIN

We hope we can resolve any query or concern you may raise about our use of your personal data (see below ‘How to contact us’).

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioners Office, who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

  1. CHANGES TO THIS PRIVACY NOTICE

This Privacy Notice was originally published in September 2016 and last updated in [June 2018].

We may change this Privacy Notice from time to time. Any changes we may make to our Privacy Notice in the future will be posted on our website (at https://www.fireangel.co.uk/) and, where appropriate, notified to you by e-mail. Please check our website frequently to see any updates or changes to this Privacy Notice.

  1. HOW TO CONTACT US

Please contact us by post, email or telephone if you have any questions about this privacy notice or the personal data we hold about you. Our contact details are as follows:

Post: Fireangel Safety Technology Limited, Vanguard Centre, Coventry, CV4 7EZ

Email: gdpr@fireangeltech.com

Telephone: +44 (24) 7771 7700

FireAngel Environmental Policy

The management of FireAngel Safety Technology Ltd recognises the importance of maintaining the highest attainable levels of Environmental Performance, in conjunction with consideration to health, safety, social and ethical responsibility.

The organisation has developed an Environmental Policy that has been approved by the Leadership Team that:

  • Ensures it is appropriate for the organisations purpose
  • Includes a commitment to continual improvement of our Environmental Performance
  • Will be communicated to all personnel
  • Will be regularly reviewed to ensure it continues to be appropriate

Core to our Policy is the Company’s mission statement:

‘Our mission is to protect and save lives by making innovative home safety products which are simple and accessible’

We are committed to making continuous improvements in the management of our environmental impact to promote environmental care and awareness with emphasis across our business processes highlighting waste and carbon emissions.

Our Policy is as follows:

  • Maintain Compliance with all Environmental regulatory requirements applicable to our products and operations
  • Incorporate environmental design considerations as a fundamental input into our product design process, including requirements for end of life
  • Operate our facilities in line with local regulations
  • Only work with suppliers who comply with regulatory requirements
  • Give preference to/prioritise suppliers who monitor their environmental impact and have a policy of continuous improvement
  • Prioritise the use of recycled packaging materials when available and suitable and use recyclable packaging materials
  • Optimise our packaging to minimise the amount of material while providing the requisite level of protection for our products
  • Develop and monitor metrics related to our carbon emissions
  • Incorporate environmental factors into our business decisions
  • Optimise our supply chain strategy to minimise our environmental impact
  • Optimise our Travel Policy minimising physical travel where other alternatives are available and suitable
  • Increase employee awareness of our Environmental Policy
  • Ensure this Policy is regularly reviewed

FireAngel Connected – Housing Technology Giveaway T&C’s

The pilot scheme is open to up to a maximum of 200 housing providers to trial the FireAngel Connected Solution consisting of a Home Environment Gateway alongside Heat / Smoke / Zigbee Detectors that delivers a holistic resident safety solution, encompassing fire safety, AI-driven risk stratification and background environmental monitoring with temperature and humidity sensors incorporated.

FireAngel (FA) will offer trials in a maximum 10 properties for housing providers with a minimum estate of 300 properties – subject to agreement of trial success criteria. The estimated total value for each housing provider is £7,000 (assumed purchased through wholesaler).

Trial Commitment

  • FA to provide initial site visit FOC to check for suitable connectivity, free stock direct to housing association and training to your installer of choice
  • Housing provider to install the 10 properties between July – Dec 2024 – installation costs not covered by FA
  • Installation to be carried in properties with suitable mobile phone coverage
  • To run the trial for an initial period of 3 months with a review meeting from a FireAngel representative at the end of the initial 3 months to evaluate the success criteria
  • Subject to the success criteria being met a commitment to roll out HEG, Heat & Smoke detectors to a minimum of a further 50 properties by 6 months after trial completion
  • Once roll out is achieved agreement to participation in a case study for use in FA marketing
  • If success criteria is met and roll out is not implemented you agree to refund £2000 towards the trial costs, and can keep products installed, but no connectivity to the portal for monitoring or end user app. Any personal data will be deleted and rest of collected data pertaining to events and parameters will be anonymised and retained for algorithm training purposes.
  • Data charges for the first 3 months of the trial are part of the offer.

Success Criteria

Devices work as designed with reporting platform to show:

  • Number of devices connected with their near real time status.
  • Predict™ alerts – for fire risk where present.
  • Damp and mould risk alerts where environmental data readings suggest damp and mould could be present.
  • End user app available for tenants – if they choose to use it for monitoring their own property.
  • If Zigbee sensors chosen, Temperature, Relative Humidity% , Air quality (CO2 PPM levels).

T&C’s are subject to change by FireAngel.