Returns policy

Can I cancel my order?

Orders cannot be cancelled once they have been placed. However, you may be eligible to return your goods for a refund.

You have 14 days from receiving your delivery to notify FireAngel that you wish to cancel your purchase. Once you have notified us, you will have a further 14 days to return your goods.

Please note that exceptions may apply.

How do I request a return?

If you wish to return your order, please contact our Customer Support Team using one of the following methods:

• Online: Contact FireAngel
• By phone: 02477 717 700

Please ensure you contact us within 14 days of receiving your delivery to notify us of your intention to cancel.

Return conditions

To qualify for a refund, all returned items must be in a resalable condition and meet the following requirements:

• Original packaging: Items must be placed in their original product packaging and protected by suitable outer packaging.
• Packaging protection: Do not attach courier or return labels directly to the original product packaging. Returns may be rejected if product boxes are damaged.
• Unused products: Products must not have been used, installed or altered.
• Electrical equipment: Products must not have been powered on.
• Alarms: Alarms must not have been activated.

FireAngel reserves the right to inspect returned goods before approving a refund.

If items are returned without their original packaging or are not in a resalable condition, FireAngel may reduce the refund amount to reflect the condition of the goods.

How do I return my items?

Once you have notified FireAngel that you wish to cancel your purchase, your items must be returned within 14 days.

Please ensure your items are securely packaged and include your original order details.

Return address:

FireAngel Safety Technology Limited
Unit 7, The Quadrant Centre
Quadrant Way
Gloucester, Gloucestershire
GL2 2RN

Who pays for return delivery?

Customers are responsible for all costs associated with returning goods, including packaging and postage.

If you refuse delivery because you no longer require the goods, FireAngel reserves the right to deduct the cost of return shipment from your refund.

When will I receive my refund?

FireAngel will issue your refund within 14 days of receiving your returned goods.

Your refund will include:

• The original sales price, subject to any applicable deductions for the condition of the returned goods.
• The initial delivery charge.

Any applicable deductions will be taken into account when calculating your refund.

Are there any exceptions?

Some products may be excluded from the standard returns policy. Please contact our Customer Support Team if you are unsure whether your purchase is eligible for a return or refund.

Need help with a return?

Visit our Contact Us page or call our Customer Support Team on 02477 717 700.

This policy applies to eCommerce customers and returns.