FireAngel FAQ's
Read More About the Most Common Questions We Get Asked About Our Products and Fire Safety
Guidance for where to install your smoke, heat and CO alarms can be found below:
Where your alarm is installed can trigger nuisance alarms if not correctly placed, for example too close to doors or windows.
For more guidance as to where to install your smoke, heat or CO alarm please refer to your alarm’s manual or contact our friendly Customer Support team.
From October 1st 2022, the law is changing surrounding carbon monoxide alarms in rented properties – for both the private and social sectors.
Your landlord will need to ensure as a tenant you have a working carbon monoxide alarm 1-3 metres away from any fuel burning appliances in a room (excluding gas cookers) and that any faults or repairs are carried out on the alarm in a timely manner. For more information, read this blog.
Yes, the alarms will still function and interconnect without the FireAngel Pro Connected Gateway.
If you do not add the gateway, though, you will not be able to use the FireAngel Connected app.
Watch the video below for installation support:
You can add new Pro Connected alarms in to an existing system at any time in the future.
However if you’re looking to integrate the alarms in to a smart system manufactured by another company then this isn’t yet possible.
Please email connected.support@fireangeltech.com to discuss further.
Yes, all Wi-Safe2 devices are compatible with each other.
You can add new devices to an existing network at any time in the future.
When alarms are interlinked they are able to communicate and will alert at the same time if one of the alarms detects danger. In the case of wireless interlink, this communication is in the form of protected radio frequency, which means there’s no need to run cables between the alarms. The FireAngel Pro Connected alarms allow the network to be extended to include devices across your entire home. For example, a network of 7 x smoke alarms, 3 x heat alarms, 3 x carbon monoxide alarms and a Gateway will be completely secure and protect your whole home, and are backwards compatible with the FireAngel Wi-Safe2 range.
You can also add a Gateway into the network which will allow you to receive updates on the network when you’re away from the home. The Gateway will communicate with the FireAngel Connected App using your home’s internet connection, but if this fails or cuts out the alarms will still protect your home, but you won’t receive a push notification.
When alarms are interlinked they will all mirror the alert of the device which detects the danger or requires attention. When all of the alarms are alerting you can press the central test button on any of the alarms in the system to silence all alarms, except the alarm which has detected danger or needs further investigation.
In a network containing both smoke/kitchen heat alarms and carbon monoxide alarms, the alert style will tell you whether the danger is fire or carbon monoxide related. For smoke/fire detection the system will alarm with three beeps (beep – beep – beep) and if Carbon Monoxide is detected there will be four beeps (beep – beep – beep – beep).
If a Gateway is added to the network you can also check any push notifications or The App dashboard to see which device requires your attention.
Carbon Monoxide is produced when fuels burn incompletely – this could be from a boiler, gas fire, oven, log burner or a blocked flue or chimney. It can also travel through walls from adjoining properties, so as well as having an alarm next to appliances in your property we would also advise you have one in living spaces and bedrooms.
To help prevent a Carbon Monoxide leak we advise getting your appliances regularly serviced by reputable engineers who are gas safety registered.
