The two apps are just built for different purposes – as a homeowner you require the FireAngel Connected App found here.
The other app is designed for organisations who want to offer monitoring services to their stakeholders and therefore does not have the features found in the homeowner app.
As Wi-Safe2 is a mesh network, all your devices will initially report that they can see all your devices. They will then work out who is who, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.
If you still see unknown devices after 24 hours, please email firstname.lastname@example.org for further assistance.
The Pro Connected Mains Powered Alarms are supplied with a 10 year back up battery which will step in if the power is cut. As expected the battery powered devices will continue with no changes.
However, your Gateway requires power to function and so without this you will not receive notifications to your phone.
Please note – FireAngel Pro Connected alarms will provide an alert when the battery is low, prompting you to replace the device and protect your home.
We have Wi-Safe2 compatible models in various ranges across our catalogue. We always aim for continuous improvement, so the main difference with the Pro Connected range is that they use updated internal components for even better safety and reliability.
The two apps are just built for different purposes. FireAngel Connected is designed for consumers such as yourself, while the other app is designed for organisations who want to offer monitoring services to their stakeholders.
For the FireAngel Connected App for Homeowners follow the below links:
While both are radio frequency technologies, Wi-Safe2 is a dedicated mesh network technology that has been built by FireAngel specifically to support your safety-critical smoke, heat and Carbon Monoxide alarms. Your FireAngel devices will not interact with your WiFi network.
There are many ways that a smoke alarm can be activated, which isn’t always due to a fire, but we recommend that you should act on every alert. On receiving alerts, check the situation to judge if you need to call the emergency services, or not.
Your local Fire and Rescue Service can also support with guidance around preparing for emergency situation and the steps to help prevent them.