FireAngel FAQ's

Read More About the Most Common Questions We Get Asked About Our Products and Fire Safety

The two apps are just built for different purposes – as a homeowner you require the FireAngel Connected App found here.

The other app is designed for organisations who want to offer monitoring services to their stakeholders and therefore does not have the features found in the homeowner app.

As Wi-Safe2 is a mesh network, all your devices will initially report that they can see all your devices. They will then work out who is who, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.

 

If you still see unknown devices after 24 hours, please email connected.support@fireangeltech.com for further assistance.

We are able to provide the FireAngel Connected app on the current version of both iOS and Android, plus two previous versions. If your phone is older than this, it may not be compatible with the app, so try to install it before you buy.

 

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

If your app is asking for an activation code, you have downloaded our app which is for organisations, rather than individuals.

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

The two apps are just built for different purposes. FireAngel Connected is designed for consumers such as yourself, while the other app is designed for organisations who want to offer monitoring services to their stakeholders.

 

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

Take a look at our video below:

There are many ways that a smoke alarm can be activated, which isn’t always due to a fire, but we recommend that you should act on every alert. On receiving alerts, check the situation to judge if you need to call the emergency services, or not.

Your local Fire and Rescue Service can also support with guidance around preparing for emergency situation and the steps to help prevent them.

 

For the majority of installations there will be no need to configure your firewall settings. However if there is a need to configure your firewall or router must;

 

accept traffic from the MAC of your gateway

open TCP ports

5222

8883

443

For further support contact connected.support@fireangeltech.com

Once you have registered for the FireAngel Connected App and set up your gateway you can hit the “Add Devices” button and follow the instructions on screen.

 

Not yet; integration with IFTTT is in our roadmap at FireAngel but is not currently available.

Further information will be available once an implementation date has been confirmed.