FireAngel FAQ's

The two apps are just built for different purposes – as a homeowner you require the FireAngel Connected App found here.

The other app is designed for organisations who want to offer monitoring services to their stakeholders and therefore does not have the features found in the homeowner app.

# Link to this question

Follow the below steps to reset your password for the Connected app…

• Open app
• Tap ‘forgot password’
• Type in your username (please note, this is not your email address)
• You will then be sent an email, open this email using the same device that the app is installed on
• This will open a web page where you will be able to reset your password
• Type in your new password
• Tap ‘reset password’
• Tap the link to take you back to the app
• Log in using your username and new password

# Link to this question

As Wi-Safe2 is a mesh network, all your devices will initially report that they can see all your devices. They will then work out who is who, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.

If you still see unknown devices after 24 hours, please email connected.support@fireangeltech.com for further assistance.

# Link to this question

We are able to provide the FireAngel Connected app on the current version of both iOS and Android, plus two previous versions. If your phone is older than this, it may not be compatible with the app, so try to install it before you buy.

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

# Link to this question

If your app is asking for an activation code, you have downloaded our app which is for organisations, rather than individuals.

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

# Link to this question

The two apps are just built for different purposes. FireAngel Connected is designed for consumers such as yourself, while the other app is designed for organisations who want to offer monitoring services to their stakeholders.

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

# Link to this question

Take a look at our video below:

# Link to this question

There are many ways that a smoke alarm can be activated, which isn’t always due to a fire, but we recommend that you should act on every alert. On receiving alerts, check the situation to judge if you need to call the emergency services, or not.

Your local Fire and Rescue Service can also support with guidance around preparing for emergency situation and the steps to help prevent them.

# Link to this question

For the majority of installations there will be no need to configure your firewall settings. However if there is a need to configure your firewall or router must;

accept traffic from the MAC of your gateway

open TCP ports

5222

8883

443

For further support contact connected.support@fireangeltech.com

# Link to this question

Once you have registered for the FireAngel Connected App and set up your gateway you can hit the “Add Devices” button and follow the instructions on screen.

# Link to this question

Not yet; integration with IFTTT is in our roadmap at FireAngel but is not currently available.

Further information will be available once an implementation date has been confirmed.

# Link to this question

The FireAngel Pro Connected Gateway must remain connected to your broadband router via the provided Ethernet cable as well as to power. This is so that it can continue to communicate any events to FireAngel HQ and then on to your FireAngel app. If the Ethernet or power cable is disconnected, the alarms will continue to alert those in the household, but no events will be sent to your app.

# Link to this question

Yes, every alarm network requires one gateway to send notifications to the app.

For example, if you are looking to receive notifications for your own home as well as that of your elderly parent both properties would need a gateway. You would set up your home as your own network, then you can be added as an alert contact to your parents allow you to see their network.

# Link to this question

At this time we do not support Z-Wave or Zigbee connections.

To discuss further please contact connected.support@fireangeltech.com.

# Link to this question

Yes, the alarms will still function and interconnect without the FireAngel Pro Connected Gateway.

If you do not add the gateway, though, you will not be able to use the FireAngel Connected app.

Watch the video below for installation support:

# Link to this question

Yes! You can log into the FireAngel app from multiple devices.

# Link to this question

Follow the simple steps in our installation video…

# Link to this question

It may have joined one of our factory testing networks for quality assurance purposes.

Unlearn the alarm
Wait 10 minutes
Add the alarm to the network

# Link to this question

We have Wi-Safe2 compatible models in various ranges across our catalogue. We always aim for continuous improvement, so the main difference with the Pro Connected range is that they use updated internal components for even better safety and reliability.

# Link to this question

Take a look at our how-to page! 

# Link to this question

While both are radio frequency technologies, Wi-Safe2 is a dedicated mesh network technology that has been built by FireAngel specifically to support your safety-critical smoke, heat and Carbon Monoxide alarms. Your FireAngel devices will not interact with your WiFi network.

# Link to this question

The network can be extended to include devices across your entire home. For example, a network of 7 x smoke alarms, 3 x heat alarms, 3 x carbon monoxide alarms and a Gateway will be completely secure and protect your whole home.

# Link to this question

The FireAngel Pro Connected Gateway must remain connected to your broadband router via the provided Ethernet cable as well as to power. This is so that it can continue to communicate any events to FireAngel HQ and then on to your FireAngel app. If the Ethernet or power cable is disconnected, the alarms will continue to alert those in the household, but no events will be sent to your app.

# Link to this question

Yes, every alarm network requires one gateway to send notifications to the app.

For example, you are looking to furnish your own home as well as that of your child who lives in the next town. To see both sets of alarms in your app, both properties would need a gateway. You would set up your home as your own network, then your child would add you as an alert contact to allow you to see their network.

# Link to this question

Yes – the wireless interlink function still allows the alarms to connect and communicate (and protect your home!) – however, you won’t be able to use the FireAngel Connected app without the Gateway installed.

# Link to this question

The FireAngel Pro Connected range is backwards compatible with the FireAngel Wi-Safe2 range.

# Link to this question

Make sure you push the centre of the test button firmly. If the alarm has been recently fitted and it still fails to self-test then please contact our Customer Support Team. However, if you are in the process of ‘learning-in’ the alarm and it does not test, repeat the process.

# Link to this question

If you are using alarms which are interlinked and they are not all going off when one is tested, this could be due to them being improperly set up or installed. Our Customer Support Team will be happy to discuss and can be contacted here.

# Link to this question

Any unit which is part of the FireAngel Pro Connected range is compatible with your Gateway unit. The Gateway unit is also backwards compatible our Wi-Safe 2 range.

# Link to this question

Make sure your alarm is ‘unlearned’ before trying to learn-in to a network. Do this by pressing and releasing the learn-in button located on the back of the alarm, immediately press and hold the learn-in button, during which the red LED will remain solid. When the LED goes out, release the button. The LED will flash twice followed by three quick flashes, indicating that it has successfully been unlearned. You can then follow the learn-in process as described in ‘Wireless Interlink’.

# Link to this question

Interlinked units that have sensed smoke/heat can’t be silenced remotely. If one or more units remain in alarm, all other interlinked units will emit their audible warning again within 4 minutes. Vacate property if there is a fire hazard.

# Link to this question

You can find a video on how to unpair your alarms/ re-set your network on the following link https://www.youtube.com/watch?v=GVtRyEmlUVg

# Link to this question

We are able to provide the FireAngel app on the current version of both iOS and Android, plus two previous versions. If your phone is older than this, it may not be compatible with the app, so try to install it before you buy.

For perspective, both Apple and Google only support the current version, plus three previous versions of iOS and Android respectively. If your device has an older version than is supported, it might be worth considering an upgrade for your own security.

# Link to this question

Open your FireAngel app
Open the “Devices” list
This is accessed by tapping the hamburger button on the top right, then “Devices”.
Next, select one of these to tell your alarms apart.
The loud, quick way; press the test button on each alarm one by one. Test events are slightly faster but do make some noise.
The quiet, slower way; take the units off base one at a time. This can take about a minute to reach the app, but does not make noise.
Look at your device list to see which alarm has been highlighted
Tap that alarm
Enter a descriptive location in the “Location” box
Tap “Save changes”
Done! Your alarm now has a location.

# Link to this question

Once you have set up your Gateway, hit the “Add Devices” button and follow the instructions.

# Link to this question

The Alexa skill can be found here.

# Link to this question

Unfortunately the Pro Connected alarms cannot be added to a SmartThings network.

They can however be linked with Alexa if required, with the link to the skill found here.

# Link to this question

The FireAngel Pro Connected alarm network is a mesh network, all your devices will initially report that they can see all your devices. They will then work out “who is who”, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.

If you still see unknown devices after 24 hours, please email connected.support@fireangeltech.com for further assistance.

# Link to this question

If your app is asking for an activation code, you have downloaded our app which is for organisations, rather than individuals.

Download the correct app now.

# Link to this question

Yes you can log in to the FireAngel Connected app on your phone, tablet and any other device that’s able to support the app.

You can also set up multiple properties in the app – this could be for the alarm network at the home of your elderly parents, a person who you care for, your child’s university accommodation or your holiday home. You could even give your neighbours access to the alerts while you’re on holiday!

# Link to this question

Installing the alarms and building your device networks couldn’t be easier. We have a helpful video to guide you through this below. But if you still require our support get in touch – on 03300 945 830 or via connected.support@fireangeltech.com.

https://www.youtube.com/watch?v=e6TqC3V1wm0

# Link to this question

The FireAngel Connected App allows you to add multiple properties to your dashboard. This means you can set up an alarm network in the homes of your parents, a vulnerable family member, your child’s university accommodation or in your holiday home and receive notifications for all of them. You could also give your neighbours access to your home network while you go away on holiday.

The notifications will clearly state which property the alert is linked to, allowing you to react appropriately.

# Link to this question

The Pro Connected Gateway does require an internet connection and is supplied with an ethernet cable to allow you to connect it to your broadband router.

This connection enables the push notifications from your home alarm network to your mobile or smart devices. But if the internet connection is lost the alarms will still perform flawlessly and will detect danger and alarm in the home, but you won’t receive a push notification to your devices.

# Link to this question