FireAngel FAQ's

Read More About the Most Common Questions We Get Asked About Our Products and Fire Safety

The two apps are just built for different purposes – as a homeowner you require the FireAngel Connected App found here.

The other app is designed for organisations who want to offer monitoring services to their stakeholders and therefore does not have the features found in the homeowner app.

As Wi-Safe2 is a mesh network, all your devices will initially report that they can see all your devices. They will then work out who is who, and the duplicate unknown devices will settle down to correctly show your devices. This process can take up to 24 hours.

 

If you still see unknown devices after 24 hours, please email connected.support@fireangeltech.com for further assistance.

The alarms regularly run a series of self diagnostic check along the circuit, sensor and sounder. If they find any anomalies or faults, they will emit a chirp every 40 to 45 seconds.

Our Technical Services team are on hand to help resolve the issue and can be contacted here.

We are able to provide the FireAngel Connected app on the current version of both iOS and Android, plus two previous versions. If your phone is older than this, it may not be compatible with the app, so try to install it before you buy.

 

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

If your app is asking for an activation code, you have downloaded our app which is for organisations, rather than individuals.

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

The Pro Connected Mains Powered Alarms are supplied with a 10 year back up battery which will step in if the power is cut. As expected the battery powered devices will continue with no changes.

However, your Gateway requires power to function and so without this you will not receive notifications to your phone.

 

Please note – FireAngel Pro Connected alarms will provide an alert when the battery is low, prompting you to replace the device and protect your home.

We have Wi-Safe2 compatible models in various ranges across our catalogue. We always aim for continuous improvement, so the main difference with the Pro Connected range is that they use updated internal components for even better safety and reliability.

The two apps are just built for different purposes. FireAngel Connected is designed for consumers such as yourself, while the other app is designed for organisations who want to offer monitoring services to their stakeholders.

 

For the FireAngel Connected App for Homeowners follow the below links:

App for iOS

App for Android

Take a look at our video below:

While both are radio frequency technologies, Wi-Safe2 is a dedicated mesh network technology that has been built by FireAngel specifically to support your safety-critical smoke, heat and Carbon Monoxide alarms. Your FireAngel devices will not interact with your WiFi network.